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Information Technology Support Specialist
- Marysville, Washington, United States
- Marysville, Washington, United States
À propos
Role Profile Position Summary Reporting To: VP of Technology Department: Technology Location: Marysville, OH (on-site, in office) Employment Type: Full-time
Key Responsibilities
Respond to support issues from employees for Microsoft Office applications, Google applications, Phone, Printers, Mobile devices, Business Systems, etc.
Support the Head of IT Support through management and resolving of user-created help desk tickets
Delegate help desk ticket workflow to junior staff as appropriate
Escalate help desk tickets to subject matter experts as appropriate
Perform basic network troubleshooting
Create and maintain backups of critical data
Install/troubleshoot application software
Maintain user accounts across all systems (network, email, phone, security, etc.)
Track, maintain and update IT inventory
Manage Windows and Mac operating systems
Maintain (patches, updates and fixes) software used on company systems including OS, anti-virus and malware protection
Manage user hardware including maintenance, replacement and ordering
Document IT processes and procedures
Work with vendors to help resolve technical issues
Perform other duties as assigned
Responsible for managing (IT portions) Onboarding/Offboarding of employees
Requirements
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
Relevant IT certifications such as CompTIA A+, Network+, or similar preferred
2–4 years of experience in IT support, help desk, or desktop support roles
Ability to perform repeated bending, standing and reaching
Moves equipment weighing up to 50 pounds
Positions self to install equipment, including under desks
Must be able to remain in a stationary position during shift
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Compétences linguistiques
- English
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