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Managed Services Systems Administrator
Copeland Technology SolutionsNew Hope
Job Description: Managed Services System Administrator Reports to: Service Delivery ManagerPosition Summary The Managed Services System Administrator is responsible for resolving complex, high-severit
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Copeland Technology SolutionsAmherstCopeland Technology Solutions seeks a Managed Services System Administrator responsible for resolving complex technical issues. The role involves escalation authority over critical problems and the ex
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PMAT INCSan DiegoAbout Us PMAT is an innovative small business founded with a passion for developing forward‑leaning solutions from exceptional people that increase the mission’s capability. We focus on designing and
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ID-Tech Solutions IncWoodbridgeSystems Administrator – Join Our Fast-Growing Team at ID Tech Solutions!Are you ready to grow your career at a fast-paced, award-winning company? At ID-Tech Solutions, we’re not just another IT & Low
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State of WashingtonOlympiaSystems Administrator Washington Technology Solutions (WaTech) is a national leader in adopting new, innovative technologies that transform how Washingtonians receive state services. This Systems Admi
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Onyx Government Services,LLCSpringfieldAbout Us Onyx Government Services, LLC., is a Service-Disable Veteran-Owned Small Business (SDVOSB), headquartered in Fairfax, Virginia. We specialize in data management, integration, and analysis sol
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ASM Research, An Accenture Federal Services CompanyLittle RockThe Systems Administrator, Junior supports day‑to‑day operation of enterprise systems through basic server administration tasks and user support, while also helping design and deliver training that dr
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WhiskerMadisonDescription Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship.
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Richland County School District OneColumbiaOverview Richland County School District One, South Carolina Classification Description Classification Title: Systems Administrator FLSA: Non-exempt 240 Days Salary Range: $52,725.89 - $73,236.48 The
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GageospatialNew YorkThis role is responsible for managing and supporting enterprise systems, including GIS, for T&D. In addition to working with data (ETL, QA/QC, modeling/orchestrating workflows, collaborating with othe
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Artech Information System LLCHanover ParkAt the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep he
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Siritech Solutions CorpTallahasseeSystems Administrator (Azure Entra ID, Active Directory, AWS & Windows/Linux Administration) Total Required Experience in Years: 12+ YearsMode of Work: 100% OnsiteThe Systems Administrator will serve
*Systems Administrator
Prime HealthcareUnited StatesOverviewDepartment: ITSchedule: Full Time DaysFacility: Prime Healthcare St Francis HospitalLocation: Evanston, ILResponsibilitiesThe Systems Administrator will be responsible for maintaining and opti
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MeriplexNorwalkPosition Summary The Systems Administrator acts as the second tier of support for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing
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Integral Services CompanyFalls ChurchOverview The System Administrator provides system administration for all systems and applications supported by security guidance, orders and directives, identifying and remediating vulnerabilities, im
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Delaware Nation IndustriesBathAFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries (DNI) is currently providing organizational support
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Food For The HungryPhoenixSystems Administrator Full Time Professional Phoenix, AZ, US2 days ago Requisition ID: 1947If you are unable to complete this application due to a disability, contact this employer to ask for an accom
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Encompass Medical GroupUnited StatesEncompass Medical Groupis a primary care provider group and is dedicated to only the highest standards of healthcare excellence as exemplified in all five of our offices located throughout theKansas C
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Grove Recruit GroupSpringfieldSpringfield, United States | Posted on 11/10/2025 We are searching for Systems Administrators to maintain, upgrade, and manage our software, hardware, and desktop support infrastructure. You should be
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ASM Research, An Accenture Federal Services CompanySaint PaulThe Systems Administrator, Junior supports day‑to‑day operation of enterprise systems through basic server administration tasks and user support, while also helping design and deliver training that dr
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Acord (association For Cooperative Operations Research And Development)FredoniaRewards & BenefitsCompetitive compensation plus comprehensive benefits plan including health, dental, and vision insurance and retirement plan options including a fixed pension plan or a 401(A) with g
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GRVTYAnnapolisLocation: Annapolis Junction, Maryland, United StatesPosition Title: Systems AdministratorWhat You’ll Be Owning GRVTY is seeking a Systems Administrator with a TS/SCI + Poly clearance (applicable to t
SYSTEMS ADMINISTRATOR
Daniel DefenseEllabell3 days ago Be among the first 25 applicants At Daniel Defense Only the Best Build the Best… Daniel Defense engineers and manufactures the world’s finest weapon systems and accessories. Our mission to
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PartnersbendSunriverWhy Work for Us? Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Ser
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ColsafetyColumbiaSystems Administrator Department: ITEmployment Type: Full TimeLocation: Columbia, MissouriThe Systems Administrator will be responsible for bridging operational needs with infrastructure reliability.
Managed Services Systems Administrator
- New Hope, Minnesota, United States
- New Hope, Minnesota, United States
À propos
Position Summary The Managed Services System Administrator is responsible for resolving complex, high-severity, and systemic technical issues across managed customer environments. This role supports Managed Services by serving as the final technical escalation point when issues exceed Level 1 and Level 2 scope, requiring deeper technical expertise, cross-system analysis, and permanent resolution.
This position requires advanced technical capability across Microsoft 365, identity, endpoint management, networking, servers, cybersecurity tools, and customer environments. The Managed Services System Administrator strengthens service delivery by identifying root causes, implementing permanent fixes, improving system stability, and reducing repeat escalations.
Key Responsibilities Complex & High-Severity Issue Resolution
Resolve complex, high-severity, and systemic incidents that require deep technical expertise.
Troubleshoot issues across users, workstations, Microsoft 365, networking, security tools, servers, and customer environments.
Own escalated issues through resolution, reassignment, or proper escalation.
Communicate findings, impact, and next steps clearly during critical issues.
System-Level Troubleshooting & Optimization
Perform advanced troubleshooting to improve reliability, performance, and scalability.
Identify configuration, performance, or system issues creating recurring support impact.
Implement approved optimizations that improve customer environment stability.
Recommend improvements when systems or tools create unnecessary support load.
Final Technical Escalation Authority
Serve as the highest technical escalation point within Managed Services.
Provide decisive resolution when issues exceed Level 1 and Level 2 scope.
Support the team by clarifying technical direction during complex escalations.
Escalate to the CTO when architectural direction, standards changes, or exceptions are needed.
Root Cause Analysis & Permanent Fixes
Identify root causes of recurring, critical, or high-impact issues.
Implement permanent corrective actions to prevent repeat incidents.
Recognize patterns across tickets, customers, tools, and environments.
Recommend training, SOP, documentation, or standards updates when needed.
Execution within CTO-Defined Standards
Execute technical work in alignment with CTS technical standards, architectures, and guardrails.
Identify environments, tools, configurations, or processes that do not align with standards.
gaps, conflicts, unsupported workarounds, or technical risks.
Provide clear technical context when standards are unclear or difficult to apply.
Advanced Technical Documentation & Knowledge Sharing
Document complex resolutions, system changes, and permanent fixes.
Maintain clear ticket notes in ConnectWise Manage and update IT Glue when needed.
Share knowledge with Level 1 and Level 2 technicians to reduce unnecessary escalations.
Improve visibility into repeat issues and known fixes.
Managed Services Stability Improvements
Implement fixes, optimizations, and configuration improvements within managed environments.
Reduce repeat incidents, escalation volume, and recurring technical disruption.
Improve the reliability and dependability of managed customer environments.
Escalate architectural concerns or standards-related changes to the CTO.
Autonomy & Decision Boundaries The Managed Services System Administrator is expected to resolve complex technical issues independently within approved CTS standards, defined scope, and customer environments. This role may make technical decisions related to troubleshooting, remediation, optimization, and permanent fixes.
This role escalates security concerns, major customer-impacting issues, unsupported workarounds, architectural gaps, and changes that may affect multiple users, systems, or environments.
Technical & Professional Competencies Microsoft 365: Understands how identity, access, permissions, Exchange Online, Teams, SharePoint, Intune, and sign-in behavior impact the user experience and can resolve or elevate complex tenant, security, or policy issues with clear technical context.
Modern Cloud & Endpoint Management: Understands how device management, cloud access, endpoint compliance, application deployment, and remote work tools impact the user experience and managed customer environments.
Legacy Infrastructure: Understands how traditional infrastructure, Active Directory, servers, permissions, group policy, DNS, DHCP, file shares, and hybrid environments impact daily operations and support stability.
Networking: Understands how network availability, routing, access, firewalls, VPNs, switching, wireless, VLANs, ISP issues, and infrastructure issues impact customer experience and system reliability.
Cybersecurity: Understands how security controls, user behavior, access policies, endpoint protection, email security, and customer risk impact support delivery and technical decision-making.
Root Cause Analysis: Uses structured troubleshooting to identify the actual cause of complex or recurring issues instead of relying on temporary workarounds.
Documentation & Escalation Quality: Maintains clear ticket notes, documents complex resolutions, updates IT Glue when documentation is missing or inaccurate, and escalates with full context and recommended next steps.
Customer & Team Communication: Communicates clearly with customers and internal teams during escalations, supports Level 1 and Level 2 technicians, and contributes to a more consistent service experience.
Behavioral Target A steady, analytical, and technically strong administrator who works well within structure, follows standards, documents clearly, and takes ownership of complex issues. This person should be calm under pressure, curious, accountable, and focused on permanent resolution rather than temporary fixes.
Success Looks Like The Managed Services System Administrator resolves complex and escalated issues accurately, documents work clearly, identifies root causes, and escalates with the right technical context when needed.
Success is reflected in fewer repeat incidents, stronger support for Level 1 and Level 2 technicians, improved documentation, and better visibility into technical gaps, standards issues, and customer environment risks.
Customers receive more stable and dependable support, and the Managed Services team becomes more consistent, efficient, and less dependent on the CTO for day-to-day escalations.
Total Compensation Copeland offers a competitive salary and benefits package including:
401k Plan after 6 months
Health insurance with an employer contribution to premium day one
Employer funded Health Reimbursement Account (HRA)
PTO
Voluntary Dental, Vision, AFLAC options, and a Flexible Spending Account with Medical and Dependent Care options
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Compétences linguistiques
- English
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