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Shift ManagerChick-fil-A • Draper, Utah, United States
Postuler Maintenant
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Shift Manager

Chick-fil-A
  • US
    Draper, Utah, United States
  • US
    Draper, Utah, United States
Postuler Maintenant

À propos

Shift Manager

The Shift Manager is a front-line leader responsible for ensuring our restaurant runs smoothly, our team is supported, and every guest leaves having experienced genuine hospitality. This is a role for someone who is observant, proactive, and motivated to develop both themselves and the people around them. You will supervise daily operations across the front counter, drive-thru, and/or kitchen setting the tone for your team at every turn.

Leading Your Team

Shift Managers set the pace and culture for each shift. You will be expected to:

  • Onboard team members at the start of each shift assigning roles, communicating expectations, and sharing any shift-specific updates
  • Praise team members publicly and coach them privately, consistently and with care
  • Maintain awareness of the full shift staff, equipment, stock, and guest experience at all times
  • Lead handoffs between leadership by communicating all relevant details: positions assigned, breaks outstanding, equipment issues, and any special circumstances
  • Model the standards you hold others to, including pace of work, attitude, and attention to guests
Managing Operations

You will make real-time decisions that keep the restaurant running efficiently and positioned for what's next.

Staffing

  • Assess staffing needs every 15 minutes matching labor to business levels
  • Fill positions strategically based on current demand and anticipated rushes
  • Run breaks without sacrificing guest experience, staggering as needed
  • Communicate scheduling changes to the appropriate director

Checklists & Tasks

  • Verify opening, closing, and cleaning checklists are completed not just checked off
  • Keep a running list of tasks to deploy during slow periods
  • Position the restaurant for the next daypart not just the current one
  • Identify and report missing or outdated checklist items to a director
Delivering The Guest Experience

Every interaction matters. Shift Managers protect and elevate the guest experience throughout the shift.

  • Exemplify the core four: eye contact, a genuine smile, a friendly tone, and "my pleasure"
  • Address guest concerns using the heard model and follow up with the appropriate team member or director when a process needs correction
  • Ensure the dining room, front counter, and parking lot meet cleanliness standards at all times
  • Handle catering inquiries accurately obtaining all necessary information and communicating with kitchen leadership before committing to an order
  • Answer phones professionally, take messages when needed, and escalate issues appropriately
Communication & Reporting

Clear, timely communication is one of the most valuable things a shift manager can do. You will be expected to:

  • Report maintenance issues, low stock, and quality concerns to the appropriate director even if you believe it may have already been reported
  • Use connecteam for business-related communication, ensuring messages go to the right group or individual
  • Communicate borrowing and loaning of product with other locations, following established protocols and documenting transfers
  • Flag staffing pattern issues to the scheduler when they reflect a consistent need not just a one-time situation

What we're looking for

You don't need prior management experience but you do need the right mindset.

Strengths

  • Strong situational awareness you notice what others miss
  • Calm and decisive under pressure
  • Genuine care for the people you work alongside
  • Consistent follow-through on tasks and expectations

Approach

  • You lead by example, not just by instruction
  • You communicate proactively not reactively
  • You think ahead to the next rush, not just the current moment
  • You're always looking for ways to improve the team and the operation
Work Schedule
  • Day shift
  • Night shift
  • Weekend availability
Benefits
  • Paid training
  • Employee discount
  • Health insurance
  • Draper, Utah, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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