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Information Technology Support Specialist
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
À propos
Provide responsive technical support (Windows, Mac, iOS, Android, applications, and networks) Diagnose, resolve, and document issues in ServiceNow; escalate when needed Manage provisioning/deprovisioning of user accounts, hardware, and application access Maintain IT compliance and security best practices Collaborate with IT, cybersecurity, and business teams to drive improvements Contribute to knowledge base articles and process documentation Qualifications
1+ years of Service Desk / IT support experience Strong troubleshooting skills across Windows, Mac, and mobile devices Familiarity with endpoint management tools (SCCM, AirWatch, Intune, etc.) Experience with wired and wireless networks Excellent communication and organizational skills ITIL, ServiceNow, or other IT certifications a plus Benefits
Medical insurance Vision insurance #J-18808-Ljbffr
Compétences linguistiques
- English
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