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Business AnalystUBEO Inc • Baltimore, Maryland, United States
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Business Analyst

UBEO Inc
  • US
    Baltimore, Maryland, United States
  • US
    Baltimore, Maryland, United States
Postuler Maintenant

À propos

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Business Analyst in Baltimore, MD.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Department Details Department: Sales
Reports To: Vice President of Sales
FLSA Status: Full Time/ Exempt
Purpose The primary responsibility of this position is to support sales by providing both pre and post sales analysis. Pre-sales support involves conducting business technology assessments (BTA's) and workflow analysis at potential and existing customer sites. This is a team selling position that will have you working with all sales reps at your respective marketplace. Post-sales support involves helping the sales representatives with BTA findings, Recommendations, deliverables, proposal, and presentations.
Responsibilities
Daily sales and office support
Meeting with decision makers/managers and employees of potential and existing customers
Compiling all data needed for analysis
Creating spreadsheets, drawings and cost analysis
Printing and binding presentations
Duties include, but are not limited to:
Create process documentation/workflows, knowledge articles and self-service guidance for Technologies, Site Services such as Copy Center, Fleet, and Logistic Services
Collect and document business requirements for project and process improvement/automation efforts
Become a subject matter expert in our technologies and tool sets i.e., Predictive Insights
Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
Identify issues and risks
Bring inconsistencies and problems to the attention of sales and or management
Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
Prepare incident details for root cause analysis and incident reviews
Extract reports and provide a high-level analysis of data for review
Maintain a complete understanding of and adheres to all policies and processes
Job Related Dimensions
Proficiency in all MS Office products
Proficiency in Visio
Documenting/Authoring Business Process Documentation
Qualifications
Bachelor’s Degree preferred or equivalent experience in a related field.
5 years industry experience preferred.
Excellent communication skills – both written and verbal.
Ability to multi-task in a fast-paced environment.
Must be a self-motivated individual with a high level of professionalism.
Must have an acceptable driving record and reliable form of transportation.
Physical Demands & Work Environment
Ability to sit at desk, stand/walk at customer sites for prolonged periods at times.
Ability to talk on the phone and work with various computer tools and applications.
Ability to type and compose written communication in various forms.
Ability to operate a motor vehicle for travel to client sites.
Ability to lift 20+lbs on occasion.
Benefits UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities.
Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
Pet Insurance, breathe easy knowing Nationwide has your pets covered
Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
Equal Opportunity Employer UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
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  • Baltimore, Maryland, United States

Compétences linguistiques

  • English
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