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Customer service representative
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À propos
Ton futur commence ici
Lorsque nous nous endormons ou que nous quittons notre domicile, nous voulons tous retrouver notre foyer tel que nous l'avons laissé. Après une intrusion, ce ne sont pas les objets perdus qui marquent le plus, mais la violation de notre espace intime. Chez Securitas Direct, nous faisons tout pour éviter ce moment. Avec un service complet et une technologie de pointe, nous protégeons ce qui compte et offrons une véritable tranquillité d'esprit.
Notre esprit PME - agile, humain et tourné vers l'avenir - favorise l'autonomie et une vraie contribution à la réussite collective. En nous rejoignant, tu participes à cette mission. Quel que soit ton rôle, tu contribues à faire vivre et améliorer nos solutions, en concevant, accompagnant ou soutenant nos activités.
Nous recherchons un(e)
Customer service representative
Ce que tu accomplis
Dans ce rôle, tu travailles en équipe tout en bénéficiant d'une grande autonomie.
Au cœur de notre centrale d'alarmes, tu joues un rôle essentiel dans la sécurité et la satisfaction de nos clients à l'échelle nationale. Garant de la qualité de service, tu interviens chaque jour dans un environnement dynamique où réactivité et fiabilité sont primordiales.
Tes responsabilités au quotidien :
Traitement des appels téléphoniques et des réclamations - en français et en allemand
Soutien au traitement d'alarmes
Etablissement et suivi des dossiers clients, Brigades d'intervention et Polices
Traitement des demandes client et tenue à jour de notre base de données
Assurer le traitement administratif de certaines activités liées au cycle de vie du client
Un poste polyvalent et responsabilisant, au carrefour de la technique, du service client et de l'action.
CFC d'employé(e) de commerce
Maîtrise du français et de l'allemand (nice to have: suisse allemand) ou vice-versa
A l'aise avec les outils informatiques
Aisance au téléphone et sens du service au client particulièrement développé
Polyvalence et autonomie dans le traitement des activités
Résistance au stress et capacité à garder son sang froid
Volonté d'apprendre un nouveau métier
Ce qui t'attend
Un métier qui a du sens! En tant que Customer service representative, tu es le véritable ange gardien de nos clients. Chaque décision compte et ton rôle a un impact direct sur la sécurité de personnes et de biens. Autonome et responsable, tu exerces un métier passionnant, alliant technologie, vigilance et sens du service, au sein d'une équipe soudée sur laquelle tu peux compter.
Rejoins une entreprise agile, à taille humaine, avec une vraie culture familiale et la présence du Groupe Securitas. Tu évolueras dans un marché en pleine croissance où le service est le cœur de notre métier, soutenu par des technologies de pointe pour les particuliers et les PME.
Ton quotidien s'appuie sur des outils digitaux, un cadre flexible et une équipe qui vise la performance avant de célébrer ensemble. Sorties, activités de département, raclettes, journées en montagne : nos moments partagés renforcent notre cohésion.
Formations, développement, environnement moderne et avantages : tout est là pour te faire grandir.
Prêt-e pour un nouveau défi ? Nous serions ravis de découvrir ton dossier. jid15a1c70ws jit0521ws jiy26ws
Compétences linguistiques
- French
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