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Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations InboundCapital One National Association • Chicago, Illinois, United States
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Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Capital One National Association
  • US
    Chicago, Illinois, United States
  • US
    Chicago, Illinois, United States
Postuler Maintenant

À propos

Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the right fit for you! To be eligible for this role, candidates must live within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619). You must report in person, when required, with at least 24 hours notice.
The best people listen and then say, "How can I help?" That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One.
Here is what we’re looking for in you:
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management, and customers
Exercise good judgment and independent decision‑making skills
Demonstrate exceptional listening, questioning, call control, and de‑escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (not a hotspot)
Compensation $21 per hour
The Benefits At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well‑being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.
Basic Qualifications
High school diploma, GED, or equivalent certification
At least 2 years of customer service or call center experience"
At least 1 year of Google Suite or Microsoft Office experience
Preferred Qualifications
At least 3 years of customer service or call center experience
At least 6 months of experience in the financial industry
At least 1 year of Fraud or Disputes experience
Work from Home Technology Requirements
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Providers
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both hardwire and Wi‑Fi internet connections are acceptable as long as speed and security requirements are met
Work from Home Location Requirements Candidates must live within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619). You must report in person, when required, with at least 24 hours notice.
Eligibility Restrictions
Do not maintain network‑compatible internet access
Live or work beyond the 100 mile radius of the Chatham Customer Care Center
Salary Information Chicago, IL: $43,680 - $43,680 for Fraud Intake Coordinator
Legal Statements Capital One is an equal opportunity employer (EOE, including disability or veteran status) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws concerning criminal background inquiries.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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  • Chicago, Illinois, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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