Offres d'emploi
Trouvez des postes près de chez vous, sur site, hybrides ou à distance.- Emplois similaires à : Support Solutions Engineer AMER - MSP
Support Solutions Engineer AMER - MSP
NerdioUnited StatesAbout the roleOur technical team is looking for a client‑facing Support Engineer with strong technical and communication skills. You’ll dive right in and be an instrumental member of our technical tea
Solutions Engineer, Enterprise (AMER)
AtlassianUnited StatesAtlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and
Senior Raceway Solutions Engineer – Codes, CAD & Field Support
WTL Wheatland Tube, LLCUnited StatesWTL Wheatland Tube, LLC is seeking a Raceway Engineer to act as a technical leader and advocate for steel and PVC raceway products. This role involves driving product specification and providing techn
Home Health Registered Nurse RN Full Time
Aveanna HealthcareLakelandSimilar experience with skilled home health is needed.Position Overview: The Registered Nurse – Home Health is responsible for providing and documenting skilled nursing care in accordance with the dev
Home Health RN Clinical Manager
Aveanna HealthcareStuart* This position has a 10% bonus incentive plan*Position Overview:The Clinical Manager – Home Health works under the direction and guidance of the Branch Administrator to provide supervision of all cli
Hospice Registered Nurse RN Full Time
Aveanna HealthcareDecaturPosition Overview:The Hospice Registered Nurse is responsible for pain management, symptom control in the delivery of care to hospice patients, as established by the plan of care, the interdisciplinar
Home Health Registered Nurse RN Full Time
Aveanna HealthcareVirginiaRegistered Nurse (Home Health) - Full TimeMonday - Friday visits for Virginia, Eveleth, Mt. Iron, Buhl, Gilbert communitiesAt Aveanna, we believe the best care happens at home—and that great outcomes
Senior Oncology Account Manager - Northern New Jersey
Jazz PharmaceuticalsNewarkIf you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and th
Licensed Practical Nurse LPN Full Time
Aveanna HealthcareColumbiaPosition OverviewThe Licensed Practical Nurse is an essential part of the team responsible for providing and documenting skilled nursing care in accordance with the developed care plan and physicians’
Pressure Washer Operator
Katsam Property ServicesFentonAre you looking for a new opportunity that can offer security & stability, that also comes with options? Do you enjoy being outdoors and managing projects? KATSAM IS SEEKING PRESSURE WASHER OPERATORS
In Home Healthcare LVN-Weekday Shifts l No Weekends!
Aveanna HealthcareUnited StatesJoin a Company That Puts People First!Licensed Practical / Vocational Nurse – LPN/LVNSchedule: Monday-Friday (8a-4p)Location/Setting: Saint Hedwig, TXAge Range: InfantAcuity: Feeding tube & med admini
In Home Healthcare RN-High Acuity (Day Shifts)
Aveanna HealthcareCanyon LakeJoin a Company That Puts People First!Registered Nurse- RN Schedule: 2-4 shifts/week (6a-6p)Location/Setting: Canyon Lake, TX 78133Age Range: ChildAcuity: Feeding tube, tracheostomy, ventilator & med
Licensed Practical Nurse LPN Full Time
Aveanna HealthcareNashvillePosition OverviewThe Licensed Practical Nurse is an essential part of the team responsible for providing and documenting skilled nursing care in accordance with the developed care plan and physicians’
In Home Healthcare LVN:Full Time/Part Time Days
Aveanna HealthcareDilleyJoin a Company That Puts People First!Licensed Practical / Vocational Nurse – LPN/LVNOur local office is looking for a team of compassionate nurses to provide care for a very special client/patient. H
Home Health Registered Nurse RN Full Time
Aveanna HealthcareCedar RapidsRegistered Nurse (Home Health) Full TimeAt Aveanna, we believe the best care happens at home—and that great outcomes start with supporting the nurses who deliver that care. When you join Aveanna’s Hom
Home Health Full Time Salaried RN 10K Sign On Bonus
Aveanna HealthcareVeronaRegistered Nurse (Home Health)At Aveanna, we believe the best care happens at home—and that great outcomes start with supporting the nurses who deliver that care. When you join Aveanna’s Home Health t
Home Health Licensed Practical Nurse LPN Full Time
Aveanna HealthcareBrookfieldPosition OverviewThe Licensed Practical Nurse is an essential part of the team responsible for providing and documenting skilled nursing care in accordance with the developed care plan and physicians’
Home Health Registered Nurse RN Full Time
Aveanna HealthcareSaint PaulPosition Overview: The Registered Nurse – Home Health is responsible for providing and documenting skilled nursing care in accordance with the developed care plan and physicians’ orders for each indiv
On-Site Clinical Supervisor
Psycle On WellnessBaltimorePsycle On Wellness is seeking an On-Site Clinical Supervisor to lead a team of behavioral health professionals. The role is critical to ensuring high quality mental health services are provided to you
Medical Science Liaison, Neuro-Oncology - Central
Jazz PharmaceuticalsSpringfieldIf you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and th
Medical Science Liaison, Neuro-Oncology, Mid-Atlantic
Jazz PharmaceuticalsRichmondIf you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and th
Medical Science Liaison, Neuro-Oncology, Mid-Atlantic
Jazz PharmaceuticalsDoverIf you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and th
Medical Science Liaison, Neuro-Oncology - Central
Jazz PharmaceuticalsIndianapolisIf you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and th
Medical Science Liaison, Neuro-Oncology - Central
Jazz PharmaceuticalsTopekaIf you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and th
Medical Science Liaison, Neuro-Oncology - Central
Jazz PharmaceuticalsFrankfortIf you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and th
À propos
Our technical team is looking for a client‑facing Support Engineer with strong technical and communication skills. You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio Manager platform.
You’ll take tickets from start to finish assisting partners on a wide range of Modern Work and AVD related issues with Nerdio Manager. You’ll work closely with a team of like‑minded professionals to handle the daily ticket intake and also identify trending errors/issues and find and fill gaps in Nerdio documentation that can assist with overall ticket mitigation as well as keeping our partners as informed as possible.
What you’ll do
Aid in deploying AVD/W365 environments using Nerdio Manager, following established processes and best practices.
Collaborate with partners to gather information on their environments and their client’s environments and specific configurations to effectively support each unique partner/account.
Understand AVD/W365 deployments front‑to‑back with Nerdio Manager. (What exactly is happening in Azure/Intune Admin Center when we run the respective tasks in Nerdio Manager?)
Customer Support: Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond primarily via email support, phone support, or remote support sessions.
Respond to inquiries with empathy, resolve partner issues, and ensure partner satisfaction by delivering timely and effective solutions.
Document all troubleshooting steps and resolution notes found to assist with future reported incidents or further escalations.
Technical Expertise: Demonstrate proficiency in deploying and supporting AVD/W365 deployments (Image Management, FSLogix, Performance, etc.), Endpoint Management, Intune Policy Management, and Active Directory (Entra ID, Entra DS, AD DS) to address customer needs.
Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.
Utilize the internal resources like our internal Nerdio Manager sandbox installation to test and potentially replicate wide‑spread issues and/or bug reports within the product.
Collaboration and Communication: Collaborate with cross‑functional teams, including internal and external partners, to ensure successful Nerdio Manager account deployments and support.
Demonstrate technical expertise of the product and provide guidance to customers on the usage and capabilities of Nerdio Manager.
Qualifications
2+ years of experience in technical support deploying and supporting Azure Virtual Desktop is essential.
Direct experience working with Microsoft Azure and Entra ID is essential.
Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
Experience working with and supporting Windows 10/11/Server as well as managing custom images and applications.
Knowledge of Entra ID, Entra DS, Active Directory, and identity management concepts.
Experience with Intune Policy Management – configuring, applying, and enforcing policy for clients.
Strong troubleshooting and problem‑solving skills, with the ability to diagnose and resolve technical issues.
Excellent customer service skills, with a focus on empathy and the ability to effectively communicate technical information to non‑technical users.
Strong documentation skills to record and track support case updates, solutions, and best practices.
Ideal candidates are self‑starters who thrive in a fast‑paced, collaborative environment alongside other hardworking professionals that share the same level of drive and ambition.
Preferred Experience
Direct experience working with Nerdio Manager.
Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
Previous experience in providing support for cloud‑based services or SaaS (Software as a Service) products.
Experience with ticketing systems such as Zendesk, JIRA, or ServiceNow.
Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices.
Certification in relevant technologies, including Microsoft Azure certifications.
Benefits and Incentives
Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans
Life and Disability Plans
Retirement Plan
Unlimited Flexible Paid Time Off, including your birthday off!
Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Pay Range
65,000 - 80,000 USD per year (remote)
Implementation Services | Technical Product Support | Technical Account Management
#J-18808-Ljbffr
Compétences linguistiques
- English
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.