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  • Emplois similaires à : Head of Data & Analytics, Customer Services
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Head of Analytics & Data ScienceVirgin Red • London, England, United Kingdom
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Head of Analytics & Data Science

Virgin Red
  • GB
    London, England, United Kingdom
  • GB
    London, England, United Kingdom
Postuler Maintenant

À propos

We’re searching for a Head of Analytics & Data Science to transform how analytics is produced and consumed across our business. You’ll have significant freedom to unite, shape and lead our combined team, working across the analytics spectrum. You’ll partner closely with Data Product, functional leaders, and play a key role in our data culture and strategy.
A bit about us We’re the Virgin Group — supporting a global family of companies and building ventures that bring our brand to life. From connecting customers to backing entrepreneurs and driving change, everything we do is rooted in one ambition: changing business for good.
Virgin Red is the rewards club from Virgin, bringing together our world of brands, partners and experiences in one place. We make it easy for people to earn and spend Virgin Points on everything from everyday treats to once-in-a-lifetime moments. But it’s not just about rewards - it’s about creating a deeper connection to the Virgin experience and making every interaction feel a little more special. As part of the wider Virgin family, we think big but work hands‑on. It’s fast-moving, collaborative, and full of opportunities to try new things and make your mark.
Tell me more
Set and lead a compelling strategy for analytics, data science and ML Ops, aligned to our wider data and business goals
Unify teams into a curious, high‑performing, impact‑obsessed function that delivers value consistently at pace
Partner with Data Product to shape the roadmap, key frameworks and ways of working
Transform our dashboard and reporting estate to right‑size effort for impact, in an increasingly self‑serve world – and set the standard on visualisation
Guide the development of predictive models and automated decision systems aligned to business goals – with a strong focus on dynamic pricing and personalisation
Evangelise and educate across the business, stimulating data fluency and more integrated cross‑functional ways of working
Build capability, operational excellence and resilience, ensuring the team is growing, delivering and thrives in change
What you’ll need
Experience leading analytics and data science teams at Head Of (or equivalent) level in a fast‑paced B2B2C environment
A strong data science background – you’re a data scientist by trade, can lead confidently across the full analytics spectrum, and are well attuned to the transformative potential of AI
The ability to set vision and strategy within a fluid operating environment, and rally people
A strong track record of transforming the production and consumption of analytics, leveraging the latest technology (and sound management) to increase speed and impact
Experience rolling out self‑serve analytics and delivering automated decision systems in digital businesses (pricing experience is a plus)
Strong commercial acumen and a strategic mindset, connecting big picture thinking with what’s needed, shaped and delivered
Exceptional communicator, with gravitas and empathy – you make the complex simple, and can influence at all levels (being candid where you need to be, about what’s blocking your team)
A strong track record of developing talent, building and scaling inclusive teams that thrive in dynamic conditions
The extra details Role type Permanent
Location London hub (2‑3 days per week) & your home space
Salary £130,000 - £140,000 plus bonus - We're putting our salaries out there for everyone to see - no smoke and mirrors, just honest numbers. We'll offer a salary that matches your skills, always aiming for room to grow.
Working hours Full time. Let us know what hours empower you to be at your best both professionally and personally, we’ll try to find a perfect match for you and us.
Benefits Buckle up for an adventure with Virgin! Our benefits package isn't just a list – it's your ticket to an extraordinary career and life. Think unlimited leave for your globe‑trotting dreams, a “Screw it, let’s do it” pot to enjoy being you, and a learning budget to fuel your curiosity. We’ve got your back with top‑notch health care, family support that goes the extra mile, a generous pension with up to 10% employer contribution, life insurance, and the option to go electric through our EV scheme. From flexible volunteering to investing in your future, we’re not just offering a job – we’re inviting you to join a community that celebrates your whole self.
Closing date 02 June 2026
Some of the attributes that define a Virgin person just can’t be quantified in words. We pride ourselves on welcoming people from all walks of life, with all sorts of skill sets. Most recently, we successfully campaigned to add ‘Dyslexic Thinking’ as a skill on LinkedIn. We truly value passion for Purpose and Sustainability, welcoming creative thinkers and innovators. Any uniqueness is a strength and will be considered an asset to our workforce. If there is something you would like us to consider, to tailor the hiring process to the way you work best, please don’t hesitate to let us know.
Ready to turn your career into the ultimate adventure? Virgin's got the map, the compass, and the crew. Your great adventure awaits!
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  • London, England, United Kingdom

Compétences linguistiques

  • English
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