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Senior Customer Experience & Advocacy EngineerChocolatey Software • New York, New York, United States
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Senior Customer Experience & Advocacy Engineer

Chocolatey Software
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Postuler Maintenant

À propos

Chocolatey Software is looking for a full-time Senior Customer Experience & Advocacy Engineer. You will own the customer voice by building trusted relationships with customers and ensuring their needs and feedback influence company decisions, product direction, and strategy. If you enjoy helping customers worldwide achieve their goals, we are looking for you.
Traits for Success
You exude the qualities and core values of Chocolatey Software, foundational among which are loving automation, striving for simple, teaching others, and being humble.
You enjoy helping people find solutions for their use cases and pain points.
You live for the “Ah-ha!” moments. Seeing a customer fully grasp a concept they were struggling with helps get you out of bed in the morning.
You’re a people person who enjoys talking with people from all over the world.
You have a heart for teaching; you mentor others in a way that inspires them to do more.
Responsibilities
Build relationships with customers over time, from managing the onboarding of new contracts, to facilitating reviews with existing engagements, to ensuring long-term success with Chocolatey for Business.
Advocate internally for customer needs.
Influence and pioneer the different customer playbooks (communication, onboarding, success, etc) and the customer experience from first contact through long-term product use.
Maintain accurate records of customer interactions, decisions, and actions taken.
Monitor customer health and risk indicators.
Prepare and present publicly on Chocolatey at customer meetings and conferences.
Participate in discussions with the community, prospects, and customers.
Understand the products inside and out.
Must be able to lift up to 20 pounds.
Some travel may be required - about 10-20%.
Other responsibilities as assigned.
Competencies
Understands deadlines and strives to meet them.
Experience in customer success or account management with B2B experience.
Experience in developing customer playbooks and success frameworks preferred.
Detail-oriented, critical thinking, and problem-solving.
Thrives in a collaborative environment.
Excellent communication skills with team, customers, and community.
Analytical and strong organizational skills with excellent verbal and written ability.
Expertise in conflict resolution.
Customer-focused mindset.
Familiarity with customer success tools (Salesforce, Zendesk, etc).
Proficiency and knowledge of related software tools, including but not limited to Zoom, Trello, MS Excel, and Confluence.
Working for Chocolatey Software Chocolatey Software is leading the way in how organizations can successfully automate their Windows environments. Chocolatey is a proven software management solution for Windows - hundreds of thousands of users and thousands of organizations, including Microsoft, look at Chocolatey as a solution for rapid deployment and management of software on all supported Windows platforms, including Docker containers and cloud environments.
We often hear that system engineers can spend hours manually deploying and configuring Windows software. Traditional tools are not built for modern automation, and gaining insights and consistency across IT environments is not always easy. Chocolatey for Business (C4B) has helped hundreds of system admins save time, reduce downtime, and accelerate deployments. Chocolatey helps organizations bridge the gap between current approaches and proven DevOps practices.
You will be part of the core team, helping drive greater customer adoption of this game-changing technology. The company is growing, and we are focused on everyone at Chocolatey Software having a real impact on the company and our customers every day. We are driven and focused, and we encourage creativity and collaboration.
United States Benefits include
5 weeks of PTO
Medical/Dental benefits after 30 days
Remote/Flexible work environment
Employer-sponsored retirement plan with company match
Other great benefits!
Global Benefits include
Holiday Entitlement: 25 normal working days, plus all public banking holidays applicable to your country
Workplace pension with company contribution (if applicable to your country)
Remote/Flexible work environment
Other great benefits!
Job Type:
Full-time
Location:
Remote: Yes
Eligible Locations: USA, potentially other countries in North America
Core Working Hours: Any overlap that covers 9-11 am Central Time Zone
Travel Requirements: up to 20%
Office Requirement: 2 weeks on initial onboarding, potentially annually for a week
Salary:
$80,000 - $135,000 USD/year, depending on experience
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  • New York, New York, United States

Compétences linguistiques

  • English
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