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  • Emplois similaires à : Associate Patient Care Coordinator
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Patient Care CoordinatorSedgwick Claims Management Services Ltd • New York, New York, United States
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Patient Care Coordinator

Sedgwick Claims Management Services Ltd
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Postuler Maintenant

À propos

Primary Purpose
To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed. Essential Functions and Responsibilities
Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes. Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system. Assigns new claims to the appropriate claims handler. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed. Attendance during scheduled work hours is required. Additional Functions and Responsibilities
Performs other duties as assigned. Supports the organization’s quality program(s). Qualifications
Education & Licensing
High school diploma or GED required; college courses preferred. Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred. Skills & Knowledge
Knowledge of medical terminology Understanding of claims management Excellent oral and written communication skills PC literate, including Microsoft Office products Strong organizational skills Good interpersonal skills Ability to multi task in a fast paced environment Ability to support multiple clients across communication channels and utilize multiple systems simultaneously Ability to work in a team environment and/or independently Ability to meet or exceed performance competencies Work Environment
When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding; travel as required. Auditory/Visual: Hearing, vision, and talking. Compensation and Benefits
The range of starting pay for this role is 17.00. A comprehensive benefits package is offered including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Equal Opportunity Employer Statement
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
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  • New York, New York, United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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