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VP, Product & Digital Banking StrategyCanadian Tire • Toronto, Ontario, Canada
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VP, Product & Digital Banking Strategy

Canadian Tire
  • CA
    Toronto, Ontario, Canada
  • CA
    Toronto, Ontario, Canada
Postuler Maintenant

À propos

The VP, Product & Digital Banking Strategy, is accountable for leadership and oversight of CTBu2019s product portfolio (credit cards, retail banking, and insurance), customer acquisition and engagement strategies, and customer experience across all digital channels. This is a cross-functional role that collaborates with teams within the Bank and across CTC to create meaningful customer experiences that drive growth and profitability. CTBu2019s purpose is to manage financial products and services that create value through increased customer loyalty and engagement, deepening relationships within CTCu2019s retail and loyalty ecosystem. As one of the leaders in Retail Financial Services, CTB has ~2MM active customers and has been recognized by JD Power as being one of the leading credit cards in Canada.
What Youu2019ll Do:
Own Product Strategy, Go-to-market execution and, Governance
Oversee execution of CTBu2019s strategic objectives including optimizing its credit card portfolio, retail banking business, and optional insurance products.
Maintain P&L ownership of product and customer performance, ensuring business case objectives are met, aligned with growth objectives.
Align stakeholders across CTB, Retail businesses, and Triangle loyalty to jointly deliver products that maximize enterprise value.
Act as the first line of defense, accountable for internal processes and controls to ensure regulatory compliance of the credit card, retail, and insurance businesses.
Drive New Customer Acquisition
Own and deliver CTBu2019s new customer acquisition strategy, across Retail banners and Digital channels.
Aligned with CTBu2019s strategic agenda, identify and unlock new acquisition channels, including retail integration, digital partnerships, and ecosystem-driven growth opportunities.
Operate cross functionally with enterprise partners to connect the Banku2019s value proposition to Retail and Triangle loyalty, unifying customer acquisition strategies to franchise and deepen relationships.
Effectively manage market conduct practices of the business, focused on adhering to regulatory requirements and protecting customers.
Support Customer Lifecycle Management
Effectively partner with customer experience teams to oversee CTBu2019s onboarding, engagement and retention strategies, prioritizing retail engagement and customer growth.
Test & learn new personalization strategies to meet customers where they are, leveraging a new marketing technology platform.
Ensure CTBu2019s customer objectives are met through strong partnership with teams focused on delivering enterprise-wide objectives.
Manage regulatory compliance related to consumer preference management, connecting CTB communication platforms to CTC, ensuring seamless experiences for retail and banking customers.
Manage the Digital Customer Experience (end to end)
Accountable for launching industry leading features and experiences for CTB customers across owned and enterprise Digital assets (mobile and web).
Define and execute a product and customer service vision, roadmap, and backlog with a focus on growth, engagement, and creating customer value.
Drive innovative solutions in Digital channels, moving to omni-channel customer servicing that is based on an Agentic AI infrastructure.
Balance speed, risk, and regulatory requirements in product and feature delivery.
Lead Transformation and Change Across CTC
Build and grow meaningful relationships across CTC that connects CTBu2019s business and teams to enterprise partners, creating positive outcomes for employees and customers.
Accountable for significant portions of CTBu2019s True North Strategy, including modernizing acquisition of new customer technology, launching new products to market, and implementing new marketing technology.
Create Agentic/AI process workflows that efficiently re-imagine internal processes and customer experiences.
Maintain industry relationships and knowledge of market innovation in areas like payment technology, Open Banking, and Agentic Commerce.
Build Diverse High Performing Teams Aligned to CTCu2019s Core Values
Lead a cross functional team, with both direct and indirect accountability in pursuit of CTC wide transformation objectives.
Create a talented and diverse workforce, focused on career development and improving employee satisfaction.
Support CTC senior executives with strategic and employee experience strategies, overseeing and implementing initiatives fostering engagement and satisfaction.
What You Bring:
Deep retail, product and digital banking experience
Experience developing banking strategies, business cases and roadmaps
Strong external focus with ability to synthesize trends and keep pace in highly changing financial services industry (fintech/decentralized finance/open banking/metaverse)
Financial acumen to develop fact-based business cases
Prior experience with the principles of design thinking and digital product delivery
Experience working with agile teams and cross functional partners
Familiarity with banking technology systems
Comfort with emerging technology and banking trends
Financial acumen and knowledge of payments industry and Canadau2019s payment modernization program
Strong collaborator who is not afraid to speak up
Exceptional communications skills u2013 both written and verbal
Drives results
Customer and Digital-first mindset
Ability to influence without direct authority
Comfortable with ambiguity
Retail banking and financial services experience
#LI-RM1
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there''s a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
  • Toronto, Ontario, Canada

Compétences linguistiques

  • English
Avis aux utilisateurs

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