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Solutions Architect - Amazon Connect
- United States
- United States
À propos
Job Description
Solutions Architect – Amazon Connect
Focus:
Cloud Contact Centers | Amazon Connect Implementations Location:
Remote (US-based preferred) Employment Type:
Full-time (flexible)
About the Role
We are seeking an experienced
Solutions Architect
with hands-on expertise in
Amazon Connect
to design, implement, and scale
cloud-native contact center solutions . This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from
POC and pilot
to
production-ready
implementations in fast-moving settings.
Key Responsibilities
Architect and implement
Amazon Connect
contact center solutions end-to-end Design and configure contact center capabilities, including:
Contact flows (IVR, routing, self-service) Queues, routing profiles, and agent experiences
Deliver
POCs, pilots, and full-scale deployments
with clear documentation and operational readiness Integrate Amazon Connect with:
AWS services (Lambda, S3, DynamoDB, API Gateway) CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
Enable omnichannel experiences (voice, chat, tasks) Implement analytics and insights using
Amazon Connect Contact Lens Provide guidance on best practices for scalability, reliability, security, and cost optimization Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals Required Qualifications
5+ years
in solutions architecture and/or contact center technologies Proven hands-on experience implementing
Amazon Connect Strong understanding of contact center concepts (IVR, routing, call flows) Experience integrating cloud contact centers with backend systems and APIs Familiarity with AWS serverless services (Lambda, API Gateway) Strong communication, stakeholder engagement, and solution presentation skills AWS Certified Solutions Architect – Professional Preferred Skills (Nice to Have)
Experience with
Amazon Connect Contact Lens Knowledge of workforce management (WFM) and quality management tools Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) Background in consulting, startup, or innovation environments Why Join Us
Work on modern, cloud-native contact center solutions High-impact role with ownership and hands-on delivery Variety of initiatives across multiple industries Opportunity to support AWS Partner and Solutions initiatives Backed by a firm with 22 years of delivery credibility Who Should Apply
Amazon Connect architects and consultants Contact center professionals transitioning to cloud-native platforms Solutions architects who enjoy POCs, innovation, and fast execution Professionals seeking variety without early-stage startup risk Ready to make an impact? Apply now and join us on our journey!
Compétences linguistiques
- English
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