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Sales SupportArchitessa • United States
Postuler Maintenant
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Sales Support

Architessa
  • US
    United States
  • US
    United States
Postuler Maintenant

À propos

Showroom Sales Support
Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service. Core Competencies
Excellent verbal and communication skills Working knowledge of computer systems (CRM experience helpful) Ability to maintain positive working relationship with customers and co-workers. Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call. Ability to create and use excel spreadsheets and word documents Types 60 words a minute Job Duties
Be the showroom ambassador while helping to sell tile Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI. Smile, engage, greet customers with curiosity and empathy Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.) Enter client information and log traffic in SFDC Distributes walk-in customers to Sales & Design Consultants per guidelines Communicates with customers via Email, the phone and in person Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection) Check voice mail timely, within company standards Schedule appointments for Sales & Design Consultants Type and process sample check-outs via Salesforce Hand out marketing material Ensure everyone is helped
happy
and provided for Maintain showroom appear by ensuring tile samples are put away Keep reception area clean Responsible for Opening/Closing showroom according to Checklist Order showroom supplies (Backup) Conduct price checks and stock inventory checks Place follows up and receive sample orders Responsible for UPS/FedEx/Currier Services as needed Send out control samples to vendors Help to process orders when needed Send special items to customers or vendors (flowers, cookies, etc.) as needed Schedules Courier service when applicable for designers. Master the 6 Deliverables : Sales RX Follow through (See implementation for more detail) Greeting properly (via phone, get them to make appointment, directions) Good Morning, Evening, Afternoon Building rapport Get information
quote, related party Next Appointment or Close Daily Huddle
Rotation Schedule Activities Completed by End of Day
Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties. Open Tasks on their Home page Response Time Follow ups within 48 hours Customer greeted within 15 seconds Emails/VM within 2-4 hours Pending meetings individually
weekly Reports Generated by Department and Frequency of use
Daily report to Manager Daily Sales and Sign-In reports Key Performance Indicators
Maintains positive/inviting attitude with customers All customers signed in and information recorded accurately Walk-ins distributed as per guidelines Develops rapport with major accounts Sign-In Reports completed accurately and daily Phones answered in a timely manner Proper Phone etiquette followed % of customer that are helped Number of positive online social media reviews Organized Front Desk EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45
  • United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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