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Siemens Energy
Senior Customer Satisfaction Management Specialist (f/m/d)Siemens Energy • Mülheim, North Rhine-Westphalia, Germany
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Siemens Energy

Senior Customer Satisfaction Management Specialist (f/m/d)

Siemens Energy
  • DE
    Mülheim, North Rhine-Westphalia, Germany
  • DE
    Mülheim, North Rhine-Westphalia, Germany
Postuler Maintenant

À propos

Senior Customer Satisfaction Management Specialist (f/m/d)
A Snapshot of Your Day

Join our global and diverse Gas Services (GS) organization, where customer feedback drives continuous improvement and operational excellence. Customer Satisfaction and Net Promoter Score (NPS) Surveys are key success factors for sustainable growth and strong customer relationships.

As Senior Customer Satisfaction Management (CSM) Specialist, you will act as the SQ focus area lead for Customer Excellence and serve as Deputy GS Program Lead. Your role is to ensure effective customer survey execution, structured detractor management, and the implementation of improvement initiatives across GS. You will collaborate closely with regional, central, and global stakeholders to translate customer insights into measurable improvements.

How You’ll Make an Impact
  • Leadership responsibility as SQ focus area lead for Customer Excellence, including deputy support for the GS Program Lead
  • Management of GS improvement project governance with ensured transparency of priority improvement areas and clear follow-up mechanisms
  • Establishment of a consistent, quality-driven detractor and low-performance follow-up process, including defined corrective and preventive actions, thorough documentation, and translation into cross-organizational learning
  • Enablement and alignment of a strong GS-wide community focused on Customer Satisfaction Management
What You Bring
  • Extensive experience in process governance, quality management, and continuous improvement within complex, global organizations
  • Proven expertise in systemic problem solving, root cause analysis, and the design of preventive improvement approaches
  • Advanced analytical capability to interpret customer feedback and drive the implementation of impactful improvement measures
  • Demonstrated ability to lead cross-functional and global initiatives across diverse organizational environments
  • Excellence in stakeholder management, communication, and organizational alignment, with effective collaboration across regions, central functions, and global teams
  • Genuine passion for customer-centricity and continuous improvement, complemented by experience in Customer Satisfaction, NPS, or Customer Excellence roles
About the Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

  • Mülheim, North Rhine-Westphalia, Germany

Compétences linguistiques

  • English
Avis aux utilisateurs

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