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  • Emplois similaires à : Social Media Community Advisor
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Hybrid Social Media Specialist/Community ManagerCrossfire Consulting • United States
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Hybrid Social Media Specialist/Community Manager

Crossfire Consulting
  • US
    United States
  • US
    United States
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À propos

Job Description: Primary Purpose Clients Social Media team leads the development of strategic campaigns and content to shape the public's understanding of Client's role in the community, to manage reputation and to inform customers of the work we are doing. The Social Media Specialist, Community Manager position will focus on community management and social listening, supporting execution across channels and helping deliver insights that inform content and engagement strategies. The Community Manager will also support issue and messaging priorities and ensure consistent messaging and corporate identity across Client's social media channels. The position will also assist in the deployment of enterprise-wide social media software and the establishment of governance and support protocols to help ensure successful implementation company wide.
Primary Duties and Accountabilities • Actively monitor, listen, triage and respond to inbound messages and wall posts across Client-owned social media profiles (TikTok, Facebook, Instagram, LinkedIn, X, YouTube, etc). Ensuring both private and public social communications reflect brand values and messaging priorities, while supporting customers with immediate concerns by escalating issues to the appropriate teams. Help build and deepen connections with online communities, surface consumer insights, and flag potential reputational risks in a timely manner. • Contribute to building engaging online communities and escalate and/or draft responses to queries and comments across Client social media channels in alignment with established playbooks and guidance. • Assist with collecting and analyzing data using social listening tools (e.g., Sprinklr, Meltwater) to provide actionable consumer insights to the social team and broader marketing and communications partners. • Monitor social trends and preferences among target audiences and share findings with the team to support planning and campaign execution. • Support vendor relationship management by helping to troubleshoot and optimize community management and social listening workflows and configurations for best-in-class performance. • Collaborate with colleagues from *** business units and operating companies to share content and ensure message continuity across the enterprise. Develop and champion new procedures to increase collaboration and effective message dissemination across the enterprise.
Minimum Qualifications • 4-year relevant degree and 0-2 years' professional experience in social media for a brand, marketing, PR or advertising agency with exposure to community management. • Demonstrated knowledge and ability to pull social media analytics, both natively and vi publishing platform and interpret data to make strategy recommendations and create comprehensive, actionable reports. • Experience with enterprise social media listening and management software. • Excellent writing and copy-editing skills, experience writing for multiple audiences and platforms. • Excellent interpersonal communications. Proven ability to work in a collaborative team environment. • Strong organizational skills to effectively manage the execution of multiple projects. • Experience interacting with agencies and internal IT stakeholders. • Demonstrated commitment to continuous personal and professional growth and development.
Preferred Qualifications • Understanding of Sprinklr and Meltwater. • Prior experience in community management. • Highly motivated individual who demonstrates commitment to continuous personal and professional growth and development. • Energy business/industry knowledge.
Job Scope • Position reports to the Social Media Manager. • Position is hybrid and based in Chicago, IL. • Requires ability to travel. • Requires ability to work extended hours in evening and/or weekend.
Supplier Qualifier Form Request #: 139907-1 Job Title: Social Media Specialist, Community Manager Target Start Date: June 1, 2026 Work Schedule: Full-time, Hybrid role: Mondays and Fridays work-from-home, Tuesdays-Thursday in-office Is this position Remote, Hybrid, or On-Site: Hybrid Location - If Applicable (if a position is hybrid/on-site please provide address): Hybrid; Location in-office: Chase Tower, Chicago, Illinois, 60603 Is this position Contract or Temp-To-Perm?: Temp-To-Perm
Top 3 Skills Needed:
Experience with enterprise social media listening and management software. Excellent writing and copy-editing skills, experience writing for multiple audiences and platforms. Excellent interpersonal communications. Proven ability to work in a collaborative team environments. Candidate MUST haves:
Understanding of Sprinklr and Meltwater. Prior experience in community management. Education Level/Type: 4-year relevant degree
Specific Experience: Technical/Software
Understanding of Sprinklr and Meltwater. Demonstrated knowledge and ability to pull social media analytics, both natively and vi publishing platform and interpret data to make strategy recommendations and create comprehensive, actionable reports. Interview Process:
Interview with Social Media Manager, Senior Communications Manager, and Social Media teams Team Size:
Five Specific project/projects contractor would be working on:
Actively monitor, listen, triage and respond to inbound messages and wall posts across Client-owned social media profiles (TikTok, Facebook, Instagram, LinkedIn, X, YouTube, etc). Ensuring both private and public social communications reflect brand values and messaging priorities, while supporting customers with immediate concerns by escalating issues to the appropriate teams. Help build and deepen connections with online communities, surface consumer insights, and flag potential reputational risks in a timely manner. Contribute to building engaging online communities and escalate and/or draft responses to queries and comments across Clients social media channels in alignment with established playbooks and guidance. Assist with collecting and analyzing data using social listening tools (e.g., Sprinklr, Meltwater) to provide actionable consumer insights to the social team and broader marketing and communications partners. Monitor social trends and preferences among target audiences and share findings with the team to support planning and campaign execution. Support vendor relationship management by helping to troubleshoot and optimize community management and social listening workflows and configurations for best-in-class performance. Collaborate with colleagues from Client business units and operating companies to share content and ensure message continuity across the enterprise. Develop and champion new procedures to increase collaboration and effective message dissemination across the enterprise. #IND123 #LI-NP
  • United States

Compétences linguistiques

  • English
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