Offres d'emploi

We are Farmers! We are more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

We're looking for sales-driven, enthusiastic early-career talent, seasoned sales professionals, or those looking to make a career change to join our next class of Sales Consultants beginning in May 2023.

In this role, you will respond to calls coming into our call center by positively promoting Farmers Personal Lines insurance products to prospective customers, consulting with customers to understand their needs, and selling those products which best fit the customer's needs. You will earn a competitive base salary in addition to monthly incentive earnings based upon your performance.

We provide 9+ weeks of paid training, combining virtual classroom and hands-on learning with mentoring to ensure that you have the skills you need to succeed at Farmers. Ongoing coaching and training will remain a focus throughout your career to help you grow in your role and advance to new opportunities.

You'll thrive in this position if you have:

• A passion for selling and consulting, and a motivation to earn money based on your performance
• A welcome approach to feedback and coaching, and a continuous desire to learn and improve your skills and job performance
• Excellent customer focus and the ability to easily connect & build rapport with all types of people
• The ability to stay organized and efficient, while managing multiple tasks and working across several systems throughout the day
• The ability to quickly learn and adapt to new technology, processes, and procedures; confidence in your ability to problem-solve and troubleshoot to find answers independently
• Proven success working in a dynamic, fast-paced environment

Here's what you will accomplish as a member of our team:

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
• Navigate multiple computer systems while seamlessly interacting with the customer

Experience Requirements

• P&C or Personal Lines License is preferred, but not required upon hire. If unlicensed, Farmers will provide paid pre-licensing preparation during training, as you must obtain Personal Lines license to sell within your state of residency.
• Education - High School diploma or equivalent; College degree preferred
• The ability to obtain resident/non-resident property and casualty license in all states
• Experience in P&C insurance sales is preferred
• Minimum of 1 year of Customer Service experience required (including retail, hospitality, and restaurant experience); Call Center experience is a plus
• Direct sales skills, and the aptitude to influence customers and close the sale
• Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage information in understandable terms
• Strong PC and software skills required

Work Schedule

Our priority is to our customers and we work non-traditional hours to match their needs. You must be available to work shifts as assigned within the hours below; shifts will include evenings, Saturdays and Holidays.

• Monday-Friday 8am-8:30pm MST (8am-9:30pm CST, 8am-10:30pm EST)
• Saturday 7am-3:30pm MST (8am-4:30pm CST, 9am-5:30pm EST)

Full-time- 40 hours/week; five 8-hour shifts per week.

Special Skill Requirement

• Proven sales skill, results, ability to close sale
• Advanced conflict resolution skills
• Consistently meeting or exceeding performance measurement goals.

Physical Environment

Required job duties are normally performed in a climate- controlled office environment.

Physical Actions Include:

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Additional Qualification

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job Location(s): US - AZ - Flagstaff, US - AZ - Phoenix-25thAve, US - AZ - Phoenix-Farmers, US - AZ - Phoenix-23800, US - AZ - Phoenix-2400, US - AZ - Phoenix-48thSt, US - AZ - Phoenix-Central, US - AZ - Scottsdale, US - AZ - Mesa, US - AZ - Phoenix Lab, US - AZ - Surprise, US - AZ - Tucson, US - AZ - Kingman, US - AZ - Lake Havasu City, US - AZ - Yuma, US - AZ - Phoenix 85050, US - AZ - Prescott, US - AZ - Scottsdale-14624, US - AZ - Tucson-Stone, US - AZ - Show Low, US - AZ - Tucson-Williams, US - AZ - Yuma