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VoIP Engineer
- Buffalo, New York, United States
- Buffalo, New York, United States
À propos
*Responsibilities of Senior VoIP Engineer:*
Timely, accurate and positive response and resolution to customer’s technical support needs and questions
Maintaining an organized database of knowledge, solutions and FAQs for
internal utilization.
Completely and accurately assisting with configured services for customers.
Properly test and troubleshoot hardware prior to defective return and test
returned RMA’s for issues/problems etc.
Oversight and assistance with provisioning of phones and configuring IP PBXs.
Provide pre-sales and tier 1 technical support when requested.
Maintain required technical certifications based on various brand requirements.
Test new products in a lab environment to determine new markets for growth.
Create and conduct technical trainings for internal staff, including new products
and technology refreshers.
Manage lab and inventory of equipment assigned to.
*Qualifications of Senior VoIP Engineer:*
Technical expertise, particularly SIP, VoIP, Networking , Firewalls and Unified Communications
Experienced using technology to increase efficiency and effectiveness.
Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies
Must be able to provide oversight and direction on custom provisioning needs
Must be able to manage an internal knowledge-base and internal/external
ticketing system
Previous experience in VoIP and/or telephony or equivalent schooling is
preferred
Pay: $58,433.52 - $80,371.55 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience:
* VoIP: 1 year (Required)
Compétences linguistiques
- English
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