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Medical Support Assistant (Advanced)
- Dover, Delaware, United States
- Dover, Delaware, United States
À propos
Duties of a Medical Support Assistant (Advanced) include but are not limited to:
- Typing, filing, data entry, scheduling appointments and tests.
- Ensuring transfer of medical records from and to the VAMC and other facilities.
- Scheduling patients' appointments and/or consults.
- Tracking patients' appointment status in the community and maintaining spreadsheets to validate data tracking.
- Researching and maintaining an updated database of community medical services to assist Veterans with locating medical care in the community.
Health Administration Service (HAS):
- Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
- Collects and updates insurance information from Veterans, family members and other eligible patients.
- Promotes Veterans registration for and utilization of MyHealthyVet (MHV).
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Telework: Not Available.
Virtual: This is not a virtual position.
Functional Statement #: 05668-F / 05605-F
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Compétences linguistiques
- English
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