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Principal, Solutions ArchitectEvolent • United States
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Principal, Solutions Architect

Evolent
  • US
    United States
  • US
    United States
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À propos

Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Principal Product Solutions Architect, Specialty Product Management
Role Overview
The
Principal Product Solutions Architect
is a Director-level individual contributor responsible for bringing senior product judgment into customer solutioning before commitments are made. This role ensures Evolent’s specialty solutions are
product-coherent, commercially sound, and operationally sustainable
from early customer engagement through delivery transition.
This role exists to solve a critical business problem: preventing non-standard customer commitments, custom solutioning, and under-scoped deal structures from creating downstream burden on Product, Engineering, Operations, and Delivery.
Operating at the intersection of Product, Strategic Accounts, Sales, and Delivery, this leader ensures solution decisions are anchored in
product strategy, platform intent, workflow standards, and economic reality
, not just short-term deal momentum.
While this role will be customer-facing and deeply engaged in commercial discussions, it is
not a sales engineering role and not a custom solution design role
. It is a product-led governance role with explicit accountability to:
protect product and platform integrity
distinguish standard capability from true customization
make tradeoffs visible before commitments are made
surface delivery, pricing, and roadmap implications early
reduce downstream rework, escalation, and avoidable complexity
The Principal Product Solutions Architect is accountable for improving the quality of solution decisions upstream, especially in complex, high-stakes, or strategically ambiguous opportunities.
Core Responsibilities
Product-Led Solution Governance
Serve as the senior product authority in pre-commitment solution shaping, ensuring proposed customer solutions:
align to product strategy and roadmap direction
reflect standardized, productized workflows wherever possible
stay within supported product and configuration boundaries
make tradeoffs explicit across customer value, product integrity, delivery feasibility, and long-term scalability
Apply strong product judgment to distinguish clearly between:
core product capabilities
supported configuration patterns
custom requests that create new product, engineering, or operational burden
exceptions that may be justified strategically but require explicit decision-making and cost visibility
Drive higher decision quality in commercial and early discovery contexts, even when not the final decision-maker.
This role is measured by the
soundness of upstream solution decisions and the reduction of downstream complexity
, not by volume of deals supported.
Commercial Guardrails and Deal Integrity
Partner with Strategic Accounts, Sales, and Product leaders to ensure customer commitments are grounded in a realistic understanding of:
what the product does today
what can be configured within standard patterns
what requires non-standard customization
what creates incremental implementation, engineering, support, or roadmap burden
Make the commercial implications of solution choices visible early, including:
custom work that should be reflected in deal structure or pricing
customer-specific asks that do not create reusable value for the broader portfolio
commitments that imply roadmap changes, technical debt, or operational lift
strategic exceptions that require deliberate executive review
Actively challenge, redirect, or escalate solution proposals that create material risk to platform health,
delivery success,
pricing integrity
, or
future roadmap flexibility.
Help ensure that Evolent does not absorb hidden product and engineering cost through poorly structured or under-scoped commercial commitments.
Portfolio and Workflow Coherence
Own the coherent representation of Evolent’s specialty product ecosystem across specialty products, ensuring solutions are positioned as an integrated portfolio rather than a collection of one-off offers.
Maintain and evolve canonical end-to-end workflow models spanning:
intake
clinical review
decisioning
correspondence
downstream operational execution
Ensure workflows presented internally and externally are:
operationally accurate
consistent where product intent is shared
explicit where variation is intentional and justified
usable as a basis for solutioning, scoping, and implementation planning
Surface second-order and downstream impacts of solution decisions across delivery, operations, support, and future product flexibility.
Early Discovery and Product-to-Delivery Continuity
Engage early in customer discovery and solution shaping to ensure opportunities stay aligned to:
product intent
known workflow standards
feasible delivery models
realistic configuration and implementation boundaries
Provide continuity from pre-sales through transition by documenting and communicating:
original product assumptions
agreed scope boundaries
known risks and tradeoffs
any strategic exceptions or non-standard commitments
Serve as a key bridge between Product, Sales, Strategic Accounts, and Delivery to reduce downstream rework, scope confusion, and execution escalations.
Strategic Exception Management
Establish and apply clear decision frameworks for when customer-specific solutioning should be:
absorbed into standard product patterns
delivered through supported configuration
priced and scoped as custom work
declined or escalated as misaligned to strategy
Partner with Product and Commercial leadership to ensure exceptions are evaluated not only on revenue opportunity, but also on:
reuse potential across customers
delivery complexity
engineering burden
support burden
time-to-value
impact on product roadmap and platform sustainability
Help create greater organizational clarity on where Evolent should flex for strategic advantage and where it should hold the line.
Organizational Leverage and Product Maturity
Raise solution quality and product maturity across the organization by:
modeling strong product judgment and tradeoff thinking
creating reusable solution patterns and decision frameworks
improving clarity on product boundaries, configuration standards, and workflow intent
informally mentoring Product Managers and commercial partners on product-led solutioning
Support the evolution of a more disciplined, product-led commercial model where customer solutioning strengthens the portfolio rather than fragmenting it.
Success Measures
Success in this role will be measured by outcomes such as:
reduction in non-standard or under-scoped customer commitments
improved clarity on standard vs configurable vs custom solution patterns
better pricing and deal structuring for custom work
fewer downstream delivery escalations and scope disputes
reduced avoidable burden on Product and Engineering caused by pre-sale decisions
stronger reuse of productized workflows and solution patterns
improved alignment between commercial commitments and roadmap/platform strategy
Qualifications
Bachelor’s degree in Business, Engineering, Computer Science, Healthcare Administration, or a related field; advanced degree preferred
10+ years of experience in Product Management, Solution Architecture, Product Strategy, Implementation Strategy, or related roles in a complex technology environment
Significant experience operating in pre-sales, commercial shaping, or strategic discovery contexts while representing product and platform interests
Deep understanding of how customer commitments translate into product, engineering, implementation, and support burden
Proven ability to evaluate solution tradeoffs through a product, operational, technical, and commercial lens
Strong executive presence and the ability to influence senior leaders across Product, Sales, Strategic Accounts, Delivery, and Engineering
Demonstrated ability to challenge proposed approaches constructively and drive clarity in ambiguous, high-stakes situations
Experience building reusable workflow models, solution standards, and decision frameworks
Strong understanding of healthcare technology, workflow complexity, and regulated operating environments preferred
Experience in specialty benefits management, utilization management, clinical workflows, or payer/provider technology strongly preferred
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance.
The expected base salary/wage range for this position is $130,000 - 150,000. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
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  • United States

Compétences linguistiques

  • English
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