Offres d'emploi
Trouvez des postes près de chez vous, sur site, hybrides ou à distance.- Emplois similaires à : Service Lane Process Manager
Service Lane Process Manager
StellantisPhoenixThe Service Drive Process Trainer standardizes the "road-to-the-sale" within the service lane. They ensure that valets, porters, greeters, and advisors operate as a cohesive unit, following proven pro
Nutrition Services Manager
Washington Elementary School DistrictPhoenixFood Service ManagerUnder general directions, incumbent manages the food service program at one school site according to policies and procedures, and federal/state requirements. Provides leadership, s
Regional Sales Manager- Commercial Services/Education
MasterCorpPhoenixPosition Overview The Regional Sales Manager is responsible for driving profitable sales growth through strategic market development, account expansion, and strong customer relationship management. Th
Customer Service Manager
Goodwill of Central and Northern ArizonaPhoenixSales Floor Manager400 E Highway 260 Payson Arizona, 85541, Starting Pay :$18.00 HourlyPosition Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining
Restaurant Senior Manager - Full Service - Desert Ridge, AZ
HHB Restaurant RecruitingPhoenixRestaurant Senior ManagerAre you a hardworking, service-minded leader with a real passion for the hospitality industry? Are you looking to take a step towards building your restaurant manager career,
Senior Electrical Service Manager: Commonwealth Electric Company of the Midwest
Commonwealth Electric Company of the MidwestPhoenixSenior Service ManagerCommonwealth Electric Company of the Midwest is a full-service electrical and low voltage contractor located in Arizona, Iowa, Nebraska, and Utah. CECM remains within the Commonw
Sales and Service Assistant Manager
US Storage CentersPhoenixJob Title: Sales and Service Assistant Manager Reports to: District ManagerFSLA Status: Non-ExemptPosition Status: Full-timeLocation: This position will cover the following locations: Phoenix - 1940 I
Account Manager III (Service Sales, Semiconductor - North America)
Thermo Fisher ScientificPhoenixWork Schedule Standard (Mon-Fri)Environmental Conditions Office, Various outside weather conditionsJob Description Location Remote – ideally based in the Central or Western United StatesTravel up to 5
Hospice RN
Providence Health and ServicesPhoenixDescription $3,000 hiring bonus for eligible external candidates that meet required qualifications and conditions for payment. Under the direction of the Hospice Clinical Supervisor and on order
Clinic RN - Medford Urology
Providence Health and ServicesPhoenixDescription The Journey Clinic RN provides comprehensive nursing care for patients in an ambulatory care environment based on individual physical, emotional, spiritual needs, and appropriate care
Occupational Therapist
Eleutheria WellnessPhoenixOccupational TherapistLaveen, AZPoint Quest Group$5,000 Sign-On BonusPoint Quest Group is hiring an Occupational Therapist to support students in the Laveen area. Join a collaborative, mission-driven
OTR CDL-A Truck Driver Job (Earn Top Pay / Consistent Miles)
US XpressPhoenixCDL-A Truck Drivers: GREAT ROUTES AVAILABLE! Top Pay & Benefits OTR Drivers: Average 2,000+ miles per week. Bonuses may be available. Count on consistent miles and paycheck with flexible home time t
CDL A Flatbed Truck Driver
White Mountain TruckingPhoenixWe are currently looking for Flatbed Truck Drivers. Drivers applicants must have experience combined with physical strength to succeed at this role. All applicants must have a current Class A Commerci
Amazon Flex Package Delivery Driver
Amazon FlexPhoenixAmazon delivery partner opportunity – Earn $25.00 - $32.50/hrYou could be just the right applicant for this job Read all associated information and make sure to apply.What is Amazon Flex?Its simple! U
Technical Coordinator
PhoenixPrimary City/State: Phoenix, ArizonaDepartment Name: Lab-BUMCPWork Shift: DayJob Category: LabPOSITION SUMMARY This position is responsible for a high level of technical knowledge and application of t
Medical Lab Scientist I
PhoenixPrimary City/State: Phoenix, ArizonaDepartment Name: Lab-BUMCPWork Shift: DayJob Category: LabJoin one of Arizona's leading diagnostic labs at Sonora Quest, where your work directly supports life-savi
Life Insurance Sales Agent - Multi-Level Opportunity
USAAPhoenixWhy USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the mili
Insurance Professional - Sales and Service
USAAPhoenixWhy USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the mili
Business Analyst
Dormont Manufacturing CompanyPhoenixHadrian - Manufacturing the Future Hadrian is building autonomous factories that help aerospace and defense companies manufacture rockets, satellites, jets, and ships up to 10x faster and up to 2x che
Embedded Real-Time Software Engineer II Hybrid (Phoenix)
Honeywell Aerospace US LLCPhoenixHoneywell Aerospace US LLC in Phoenix, AZ, is looking for a skilled Software Engineer to join their team focused on developing complex software applications. This hybrid role involves integrating navi
Remote Finance Assistant - Invoices, Payroll & Analytics
Everlight SolarPhoenixEverlight Solar is seeking a skilled individual for a remote financial management role. You will oversee financial transactions, ensuring compliance and managing accounts effectively. The ideal candid
Mobile & Web Software Engineer (Cloud-Native, Agile)
Dormont Manufacturing CompanyPhoenixDormont Manufacturing Co is looking for a Software Engineer to join their agile development team focused on high-quality products across platforms including Web, iOS, and Android. The position allows
Remote Frontend Lead: Web Dev & UI/UX Team Growth
TTECPhoenixTTEC is seeking a Manager – Web Development & UI/UX to lead a remote team focused on enhancing client relations and delivering high-quality user experiences. You'll oversee a cross-functional group, m
Outside Sales Account Executive - Phoenix, AZ
Atlas MetricsPhoenixSUMUP IS HIRING for the greater Phoenix Area... This is a Field Sales roleWho You Are You are a sales professional with 1-5 years of experience, who is bright and driven, looking for a genuine opportu
Enterprise Security & AI Resilience Sales Leader
Cohesity Inc.PhoenixCohesity Inc. is seeking a full-time Enterprise Sales Executive in Phoenix, Arizona to own and grow a strategic territory. This role includes acquiring net-new logos and expanding existing enterprise
Service Lane Process Manager
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
À propos
The Service Drive Process Trainer standardizes the "road-to-the-sale" within the service lane. They ensure that valets, porters, greeters, and advisors operate as a cohesive unit, following proven protocols to eliminate bottlenecks and provide a premium customer experience.
Key Responsibilities:
- Workflow Optimization: Map and refine the physical movement of vehicles on the drive to ensure no customer is left waiting and the lane remains clear for incoming traffic.
- Service Lane Protocol Training: Instruct staff on the "11 key processes," including proper meeting and greeting, vehicle walk-arounds, and the "active delivery" phase.
- Digital Integration Coaching: Train teams on the seamless use of iPads or mobile devices for digital multi-point inspections (MPIs), photo documentation, and electronic check-ins.
- Standardized "Word Tracks": Develop and implement scripts for greeters and advisors to ensure every customer receives a consistent, high-value presentation of services.
- Fixed Operations Support: Collaborate with the Parts and Service departments to ensure the "back-counter" and shop floor are in sync with promises made on the service drive.
- Customer Interaction Oversight: Observe live interactions on the drive to provide real-time coaching on soft skills like empathy and conflict resolution.
Success Metrics (KPIs):
The effectiveness of this role is measured by improvements in:
- Lane Efficiency: Reduction in the time from vehicle arrival to repair order (RO) creation.
- MPI Performance: Increase in the percentage of vehicles receiving a full digital multi-point inspection.
- Average Repair Order (ARO): Higher dollar value per customer visit through better process-driven presentations.
- Net Promoter Score (NPS): Enhanced customer loyalty and satisfaction scores directly tied to the service drive experience
Compétences linguistiques
- English
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.