Technical Support Specialist
LVD Company nv
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Resolve technical problems on standard, special, and CNC machine tool products and controls. Provide both electrical and mechanical technical advice to customers and customer service representatives. Maintain reference materials in an organized manner to support assigned products effectively. Collaborate with Engineering to address field problems related to software, hardware, and design issues. Stay updated on new product developments through direct contact with engineering and marketing teams. Conduct technical training for regional service groups and customers on new and existing equipment. Collect data on field failures and consult with management on complex problems or unusual situations. Write procedures for the repair or replacement of components. Promote excellent customer relations through courteous and informative communication. Generate service technical bulletins to update customer service representatives and other qualified parties. Process spare parts orders when necessary. Travel domestically to support service areas (up to 50%), with occasional international travel. Skills
Excellent verbal communication and customer service skills. Ability to collaborate and resolve difficult customer situations. Demonstrated mechanical and creative capabilities. Proficiency in Microsoft Office environment and internal network usage. Experience with computer hardware, operating systems, networking, and CAD/CAM software is a plus. Familiarity with using multimeters, oscilloscopes, and other electronic and precision mechanical equipment. Qualifications
AAS Degree in a technical major, preferably in Mechanical or Electronic Technology. 3-5 years of experience servicing CNC punching, bending, or metal cutting laser equipment and Fanuc controls. What we offer
LVD Strippit, Inc. offers a comprehensive benefits package, including:
Medical and dental plan Life Insurance for employees / dependents Accidental death and dismemberment insurance Short- and long-term disability coverage Health Savings Account (HSA) 401(k) savings plan with Company match Personal Cancer Indemnity plan Employee Assistance Program Tuition assistance program Paid Time Off and holidays EOE statement: LVD Strippit, Inc. is committed to a policy of equal employment opportunity and affirmative action, ensuring fair treatment without regard to race, color, religion, age, sex, sexual orientation, national origin, handicap/disability, or veteran status, in accordance with state and federal laws.
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Compétences linguistiques
- English
Avis aux utilisateurs
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