Robot Operations Engineer
Simbe Robotics
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Position Overview Simbe is seeking a Robot Operations Engineer to own the reliability and performance of our deployed Tally robot fleet. This is a frontline technical role, responsible for remotely monitoring, diagnosing, and resolving issues across the fleet to maximize uptime, maintain service quality, and ensure Simbe consistently meets its commitments to retail partners.
This is not a passive monitoring role. The right candidate will close gaps between manual detection and automated alerting, build tooling to accelerate investigation and remediation, and use telemetry data to identify systemic issues before they surface as customer escalations. At Simbe, we expect team members to use scripting, automation, and AI tools to multiply their impact. This role is a direct opportunity to define how fleet reliability is maintained at scale.
Responsibilities
Remote Monitoring and Diagnostics
Monitor Tally robot performance dashboards, telemetry data, and service health indicators across the fleet. Proactively identify anomalies, degraded performance, and failure patterns. Triage and diagnose issues using system logs, command‑line diagnostic tools, and remote utilities.
Corrective and Preventative Maintenance
Respond to reported issues and drive remote resolution across hardware, software, and network‑related problems. Execute scheduled maintenance protocols, software updates, and health checks to sustain fleet uptime. Escalate unresolved issues to Engineering with thorough documentation of findings and steps taken.
Automated Detection and Remediation Tooling
Build and maintain scripts, monitoring workflows, and lightweight internal tools to automate issue detection, fleet health checks, and recurring investigation tasks. Use AI‑assisted development to accelerate tooling where applicable. The expectation is to continuously reduce reliance on manual monitoring through automation.
Telemetry Analysis and Systemic Issue Identification
Analyze telemetry datasets, operational metrics, and error logs to identify root causes and recurring patterns across the fleet. Surface systemic issues to Engineering and Product with clear data and context. Contribute to automated detection workflows for known failure modes.
Service Quality Reporting
Track and report on key service delivery metrics – scan completion rates, uptime, and SLA adherence. Identify trends that could impact the customer experience before they escalate.
Incident Documentation and Knowledge Development
Log all incidents, resolutions, and recurring patterns in internal ticketing and tracking systems. Develop and refine operational playbooks, troubleshooting guides, and escalation procedures. Contribute to a knowledge base that supports continuous improvement across the operations team.
Customer and Site Coordination
Partner with Client Success and on‑site retail staff to communicate robot and service status, schedule maintenance windows, and ensure minimal disruption to store operations.
Cross‑Functional Collaboration
Work closely with Engineering, Product, and Deployment teams to relay field observations, surface systemic issues, and contribute to reliability roadmaps based on operational data.
Operational Coverage
This role follows a
Friday–Tuesday schedule
to support consistent monitoring and operational coverage of the global fleet.
Qualifications
1–3 years in technical field operations, remote support, robotics, site reliability, or a related role
Working knowledge of Linux‑based systems, networking fundamentals (TCP/IP, Wi‑Fi, VPN), and hardware troubleshooting – comfortable with command‑line tools, system logs, and remote diagnostic utilities
Ability to analyze telemetry data, error logs, and operational metrics to identify root causes and systemic patterns under time pressure
Experience using AI tools and agents to accelerate troubleshooting, analysis, or workflow automation
Strong written and verbal communication for both technical and non‑technical stakeholders
Comfort navigating a fast‑paced startup environment with evolving tooling and responsibilities
Ability to manage some occasional travel
Preferred Qualifications
Ability to write scripts or build tooling to automate operational tasks (Python, bash, or similar)
Experience with robotics, autonomous systems, or IoT device fleet management
Familiarity with distributed systems – understanding how robotics hardware, networking, and cloud infrastructure interact
Experience building automated alerting or remediation workflows for operational systems
SQL or data analysis experience for querying operational datasets
Familiarity with Jira, Confluence, Opsgenie, or similar operational tools
Retail technology exposure (POS, inventory, WMS) is a plus
What We’re Looking For Someone who treats manual monitoring as a gap to close. When a failure mode recurs, the instinct should be to build the detection before the next incident – not wait for it. Candidates should be comfortable writing a Python script or workflow automation as a natural part of the job, and should use AI tools as a core part of how they investigate and work, not as an afterthought.
65000 – 75000 USD a year
The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job‑related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre provient d’une plateforme partenaire de TieTalent. Cliquez sur « Postuler maintenant » pour soumettre votre candidature directement sur leur site.