Customer Service CoordinatorAuctus Group • Saint Paul, Illinois, United States
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Customer Service Coordinator
Auctus Group
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if:
you like a fast-paced environment,
you thrive with change and development,
you like giving feedback,
you’re a team player,
you love learning/sleuthing,
you’re big on accountability.
About the role
Manages large amounts of inbound and outbound calls in a timely manner
Provides information, resolves problems, and advises customers on statements or concerns they may haveregardingthe Explanation of Benefit from services they received
Follows communication Scripts/Guidelineswhen needed to handle different clients
Works within multiple Billing systems and EHR/EMR systemwith each call
Knowledge of how Health Insurance coverage works
Knowledge of the medical claim process
Knowledge of the patient statement process
Patient payment processing and posting
Maintaining documentationof all conversations in multiple systems per conversation
Identifybilling errors in the claim process when patients call in with a complaint
Effectively communicates billing errors and payment issues with clients and team members
Performs miscellaneous job-related duties as assigned
Ability to perform complex tasks and to prioritize multiple projects
Ability to resolve difficult or stressful customer service issues
Ability to multi-task, set priorities and manage time effectively
Qualifications
Ability to assess problem areas and address them effectively.
Managing one’s own time and the time of others.
Written and verbal communication skills are essential to be successful in this position.
Customer/Client Focus- Working towards one goal of serving clients needs.
Must have excellent organizational and communication skills at all levels, both verbally and in writing.
Strong attention to detail.
Must be able to address, track and solve problems.
Ability to multi-task in faste pacedenvironment.
Ability to work full time hours during regularly scheduled business hours andadditionalwork hours as needed.
Ability to work from home with integrity.
Skills and Abilities
Ability to organize, set priorities, work independently and work well with a diverse group of people is essential.
Ability to work effectively as a team member with a strong collaborative management style.
Ability to operate a computer, learn new types of software and systems, and proficiency in using a 10-key numeric pad required.
Required Experience
1-3 years’ experience in operations, with knowledge of organizational effectiveness and operations management
Ideal candidate will have experience in a multi-entity organization in the healthcare industry
Proven work experience as Operations Coordinator or similar role
Physical Demands The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job from home. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
Regularly required to sit and talk or hear.
Regularly required to use a computer keyboard and mouse.
Frequently required to use hands, handle, or feel; reach with hands and arms.
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, printers, etc.
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Compétences linguistiques
- English
Avis aux utilisateurs
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