Senior Operations ManagerBCD Travel • Saint Paul, Illinois, United States
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Senior Operations Manager
BCD Travel
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
À propos
Salary: $75,000 – $99,000 (US)
The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management, and budgetary and cost management. This person ensures all operational goals are met consistently. The position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations, and client servicing.
Responsibilities
Serve as the primary liaison between the Account Manager and the operational staff ensuring all client needs are met.
Provide support to team members on their job responsibilities and coach team members for improved performance.
Be responsible for employment related activities such as hiring, onboarding, disciplinary actions, and terminations.
Monitor and control departmental expenses, seeking and implementing improvements.
Lead the effort to implement new business implementations.
Manage overall budget and performance against budget.
Be responsible for evaluating and maintaining operation staffing.
Perform quality management such as error management.
Manage day-to-day needs of the team and provide assistance and direction.
Qualifications
Bachelor degree or equivalent work experience.
Thorough knowledge of the travel industry, fares and markets.
GDS Sabre knowledge.
Extensive corporate travel experience.
Prior managerial experience.
Prior budget and cost management experience.
Benefits
Flexible working hours and work-from-home or remote opportunities.
Opportunities to grow your skillset and career.
Generous vacation days so you can rest and recharge.
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
Travel industry professional perks and discounts.
An inclusive work environment where diversity is celebrated.
We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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Compétences linguistiques
- English
Avis aux utilisateurs
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