Care Pro Relationship ManagerHonor • New York, New York, United States
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Care Pro Relationship Manager
Honor
- New York, New York, United States
- New York, New York, United States
À propos
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in‑home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.
About the Role We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager.
As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro.
This is a Remote role supporting our Care Pros in our Eastern Time Zone markets. The role requires working Monday through Friday, 8:00 a‑5:00 p, Eastern Time. Flexibility and availability to occasionally respond on evenings or weekends may be needed.
About the Team At Honor, we are redefining what homecare can be—blending world‑class operations, innovative technology, and compassionate service to transform the industry.
Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long‑term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience—driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high‑quality, and scalable care experience for both our clients and the Care Professionals who make it all possible.
Oversee and Execute Market Staffing Strategy
Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools.
Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible.
Ensure that you quickly mobilize newly hired Care Professionals to get them working quickly and efficiently.
Provide Exceptional Service to Care Pros
Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit.
Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention.
Coordinate Closely with Client Manager to Execute Care Delivery
Align with Client Manager on daily and weekly market priorities.
Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner.
Share critical feedback and updates from Care Pros that impact Client Manager workflows.
Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed.
Partner Across Honor to Deliver a Seamless Experience
Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work.
Work with the market team to manage real‑time questions, issues, or changes relating to clients.
Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience.
Work cross‑functionally to provide feedback and to support other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.
We’re Looking for You to Bring
3+ years of experience in a complex client, patient management, or high‑volume customer service role; staffing experience strongly preferred
Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high‑quality care experiences
Background in operations or healthcare/home care environments preferred
Exceptional relationship management, communication, and interpersonal skills
Strong analytical and problem‑solving abilities with a data‑informed approach to staffing and scheduling
Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus
Excellent organizational skills and ability to manage multiple priorities in a fast‑paced, dynamic environment
Adaptable and resilient, with a proactive, solution‑oriented mindset
Collaborative team player with experience partnering cross‑functionally
Key Performance Indicators for this Role
Phone answer rate
Ticket management
Schedule consistency
Visit fulfillment
Leadership Principles in Action as Care Pro Relationship Manager
Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward.
Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients.
Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top‑notch service and outcomes.
Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward.
The annual base salary for this role is $64,000-$69,000.
Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program.
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Hiring salary range: $64,000—$69,000 USD
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Compétences linguistiques
- English
Avis aux utilisateurs
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