IT Infrastructure Engineer
Framework Ventures
- New York, New York, United States
- New York, New York, United States
À propos
Core Responsibilities
Manage macOS devices using JAMF Pro and JAMF Connect
Support macOS patching and Apple Business Manager tasks
Maintain cloud environments (AWS/Azure) under guidance
Contribute to scripting and automation (Python, Bash)
Manage platform integrations (Slack, Teams, Atlassian)
Provide Tier‑2 support to the Service Desk
Participate in incident response and root cause analysis
Troubleshoot and resolve complex end‑user issues
Manage Entra IDP and troubleshoot; document processes and configurations clearly
Essential Skills and Experience
Basic experience with JAMF Pro and macOS device management
Familiarity with Apple Business Manager and macOS patching workflows
Exposure to cloud platforms (AWS or Azure) and basic services
Introductory knowledge of scripting languages (Python, Bash)
Understanding of networking fundamentals (IP, DNS, VPN)
Experience with ticketing systems and basic ITIL practices
Awareness of endpoint security and compliance principles
Problem‑solving skills: proactively identify issues and propose solutions
Mentorship: support junior engineers through coaching and knowledge sharing
Cross‑team collaboration: work effectively with DevOps, Engineering, and Service Delivery teams
Project participation: work on infrastructure projects with minimal supervision
Adaptability: prioritize workloads and communicate effectively
Desirable Skills and Experience
At least 2 years of experience within an IT department
JAMF 100/200 certification desirable
Benefits
Paid Time Off: minimum 35 days per year, including public holidays and an additional day of annual leave for each year of service
Comprehensive Medical Insurance (including dental, optical, audiology, and mental health coverage)
Life Insurance
Enhanced Pension Contributions (enhanced employer matching)
24/7 Employee Assistance Programme (EAP)
Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way, commit to building a team representing diverse backgrounds, perspectives, and skills. Copper is a Disability Confident Employer; please let us know if you have a disability and require assistance during the recruitment process, and we will accommodate you.
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Compétences linguistiques
- English
Avis aux utilisateurs
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