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Sr. Clinical Relationship Manager
Lyra Health
- New York, New York, United States
- New York, New York, United States
À propos
This range is provided by Lyra Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $150,000.00/yr - $229,000.00/yr
About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer‑reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer‑reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life‑changing mental health care through Lyra Empower, the only fully integrated, AI‑powered platform combining the highest‑quality care and technology solutions.
About The Role As a Sr. Clinical Relationship Manager at Bend Health, a Lyra Health company, you will work with a key health system collaborative care model (CoCM) partner to manage relationships with clinical leadership. Your goal will be to ensure that our relationships with this health system are strong, profitable, and enduring. In this role, you will report to our Chief Clinical Officer and will follow the established job performance standards for the position.
This role emphasizes core competencies such as communicating Bend’s care model, diagnostic expertise, family engagement, ethical practice, and continuous improvement to ensure the highest standard of care. This is a full‑time position that includes quarterly site visits, monthly client virtual meetings, and ad hoc meetings with Bend’s internal account management team.
This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States. This position is remote, including up to 40% travel to client sites.
Responsibilities
Host regular site visits with health system administrative and clinical leadership to educate on Bend’s care model, review partnership progress, and understand clinical concerns.
Coordinate trainings for doctors and staff members to promote Bend Health services and establish referral workflows.
Provide accurate and up‑to‑date information on our services and referral process to grow and maintain new patient appointments.
Resolve clinical issues, complaints, and issue escalations as needed.
Prepare and present progress and forecasts to stakeholders using key account metrics; communicate effectively with PCPs, pediatricians, and other clinical staff to improve partner relationships and increase referrals.
Core Competencies
Communication Skills: Excellent communicator with interpersonal skills and an aptitude for building relationships with professionals at all organizational levels.
Problem Solving Skills: Excellent listening and problem‑solving skills with diverse groups of internal and external stakeholders.
Self‑motivated and Driven: Driven by our mission and a self‑starter who is resourceful, empathetic, proactive, and adaptable, ready to take on new opportunities.
Relationship Building: Nurtures partner relationships and works with internal teams to problem‑solve and provide solutions based on customer needs.
Qualifications
Board‑certified or board‑eligible Primary Care Physician (Family Medicine, Internal Medicine, or Pediatric Medicine) with an active, unrestricted license in at least one U.S. state.
Experience with virtual care and telepsychiatry platforms, demonstrating comfort and proficiency in remote care settings.
Demonstrated family engagement skills and experience working with children, adolescents, and young adults.
Commitment to JACHO standards: Familiarity with JACHO guidelines and competency in practicing within an accredited framework to ensure safety, quality, and compliance.
5+ years of experience in clinical practice combined with managing key health system relationships.
Benefits
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life, and disability insurances).
Lyra for Lyrians; coaching and therapy services.
Equity in the company through discretionary restricted stock units.
Competitive time off with pay policies including vacation, sick days, and company holidays.
Paid parental leave.
401(k) retirement benefits.
Monthly tech allowance.
Well‑being perks and activities, surprise swag, free food, regular community celebration, and more.
Benefits details and other information can be found on our careers page.
We can’t wait to meet you.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Mental Health Care
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Compétences linguistiques
- English
Avis aux utilisateurs
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