Mid-Level Technical Account Manager (MSP)Ironguard IT • New York, New York, United States
Mid-Level Technical Account Manager (MSP)
Ironguard IT
- New York, New York, United States
- New York, New York, United States
À propos
Ironguard IT
Location:
Remote (Occasional site visits to Davis/Woodland, CA)
Type:
Full-Time
About Ironguard IT Ironguard IT is a fast-growing managed service provider delivering high-quality IT support and solutions to businesses that operate at scale. We focus on responsiveness, technical depth, and building long-term client partnerships—not just closing tickets.
Role Overview We’re hiring a technically strong, client-facing Account Manager
to take ownership of a key account.
This is a
high-trust, high-autonomy role . You’ll be the person the client calls first—someone who can confidently handle conversations, think through problems, and drive solutions without constant oversight.
The goal is simple:
You run the account so leadership doesn’t have to be pulled into day-to-day issues.
What You’ll Do
Own a key client relationship end-to-end
Serve as the
primary point of contact
for all issues, requests, and escalations
Handle the majority of client needs independently (~80%)
Communicate directly with senior stakeholders in a clear, confident manner
Develop deep knowledge of the client’s business, infrastructure, and active projects
Identify risks, inefficiencies, and improvement opportunities proactively
Coordinate with internal engineers when needed— without over-relying on them
Ensure issues are resolved quickly while maintaining a high level of trust
What We’re Looking For Core Requirements
3–6+ years in MSP, IT services, or technical account management
Strong working knowledge of IT environments (networks, cloud, endpoints, typical MSP stack)
Ability to
troubleshoot at a high level
and propose solutions before escalating
Comfortable interacting directly with senior-level clients
Proven ability to work independently and make decisions
Strong communication and organizational skills
You don’t escalate everything—you
think first and solve proactively
You stay calm under pressure and handle complex situations well
You understand how IT impacts real business operations
You take ownership and follow through
What Success Looks Like
The client sees you as their
go-to person—not the owner
You independently resolve or coordinate most issues
You build strong trust through competence and consistency
Internal teams rely on you to
filter and manage—not create noise
Nice to Have
Experience managing complex or high-touch client environments
Exposure to multi-site or project-heavy environments
Background in industries like construction, energy, or operations-heavy businesses
Compensation $85,000 – $115,000 base + discretionary performance-based bonus
Total compensation is based on experience, ownership, and ability to independently manage client relationships and technical problem-solving.
Why Join Ironguard IT
Own a high-impact, high-visibility client relationship
Clear path to senior account management or leadership
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Compétences linguistiques
- English
Avis aux utilisateurs
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