Remote Primary Care CoordinatorPine Park Health • New York, New York, United States
Remote Primary Care Coordinator
Pine Park Health
- New York, New York, United States
- New York, New York, United States
À propos
We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same‑day or next‑day care, helping them avoid unnecessary trips to the ER or hospital.
Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission‑oriented person who is looking to build the future of healthcare for seniors, join us!
The Opportunity The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real‑time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers.
This is not a passive coordination role. You will make real‑time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task.
What You'll Do
Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel
Triage and prioritize urgent care requests, STAT tasks, and time‑sensitive clinical communications in real time
Maintain accurate, compliant patient documentation within our EMR system
Proactively manage appointment scheduling, follow‑up care, and interdisciplinary communication
Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment
Participate in after‑hours on‑call rotation to support continuity of care
Contribute to quality improvement initiatives and operational efficiency projects
How We Measure Success Patient Communication & Responsiveness
95% of inbound calls answered within 60 seconds (~30 calls/day)
Average caller wait time under 30 seconds; maximum not to exceed 2 minutes
Urgent voicemails resolved within 1 hour; non‑urgent within 1 business day
After‑hours voicemails addressed within 2 hours of next business day open
Care Coordination & Task Management
95% of clinical messages and emails addressed within 2 hours
Routine tasks completed within 7 days; STAT tasks within 24 hours
100% of daily visit reminder calls completed (~20 calls/day)
Documentation & Quality
Minimum 6 hours of care coordination activity logged daily
Patient satisfaction scores of 8.5/10 or higherFull compliance with HIPAA, CMS, and OIG requirements at all times
What We're Looking For
2+ years of direct patient care experience
in a clinical setting (Medical Assistant, LVN/LPN, CNA, Phlebotomist, Patient Care Technician, or similar role)
Experience in healthcare coordination , patient services, or clinical operations
Geriatric, Medicare Advantage, or value‑based care experience
strongly preferred
Strong triage and prioritization skills
in high‑volume, real‑time environments
Proficiency with EMR/EHR systems
and healthcare technology platforms
Exceptional communication skills
across diverse stakeholders (patients, families, physicians, facility leadership)
Self‑directed and accountable ; able to work independently in a remote setting
Available for on‑call shifts : approximately 5 overnight and/or weekend shifts per rotation
Remote work setup : reliable high‑speed internet and dedicated, HIPAA‑compliant workspace required
Regulatory compliance : must maintain good standing with OIG, CMS, and Federal Health Care Programs (no exclusions or debarments)
What Success Looks Like Our best Clinical Care Liaisons are natural organizers who genuinely care about the people they serve. They bring structure to a fast-moving environment, communicate with warmth and clarity, and take ownership of their patient panel like it's their own small practice.
By 30 days, you're navigating our systems with confidence, your queue is yours, and patients and facility partners are starting to build trust with you. By 90 days, you're consistently hitting performance benchmarks and contributing to the rhythm of the care team. At one year, you've become a go-to resource for your team and a familiar, trusted voice for the patients and families you serve every day.
This role is a strong fit if you:
Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes
Take ownership of your work without needing close oversight
Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it
Take pride in documentation accuracy and communication follow-through even when no one is watching
You'll thrive here if you:
Find satisfaction in bringing order to complexity
Care deeply about doing right by people who are vulnerable and counting on you
Take ownership of your work without needing close oversight
Want remote work that actually feels meaningful
Benefits Designed For You and Yours
Paid Parental Leave
Medical, Vision, and Dental Insurance
401K Retirement Plan
Cell Phone Reimbursement
Annual Wellness Allowance
FSA and Dependent Care FSA
10 Paid Holidays
Generous Paid Time Off
Paid Sick Days
Pine Park Health is an equal opportunity employer. Employment is at‑will. This is not necessarily an all‑inclusive list of job‑related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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Compétences linguistiques
- English
Avis aux utilisateurs
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