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Client Delivery Leader Remote - US

Machinify Inc.
  • US
    New York, New York, United States
  • US
    New York, New York, United States

À propos

About the Opportunity Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable, content‑rich, AI‑powered platform along with best‑in‑class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.
What you’ll do
Monitor client inventory in Machinify and client systems.
Perform requirements gathering to problem‑solve client issues arising in Operations’ day‑to‑day activities and implement appropriate processes to monitor resolution using the Client Action Log and Jira ticketing system.
Enter, track, and follow up on tickets to ensure timely resolution for client production issues.
Support internal Operations teams through regularly scheduled meetings to determine appropriate process changes, including rule changes, process flow modifications, and escalations.
Support the client invoicing and/or reconciliation processes.
Generate and transmit client reporting as required.
Communicate and discuss larger issues with IT and Operations teams, acting as a liaison until issues are fully resolved.
Attend external client meetings with leadership teams and communicate pertinent information to internal teams, acting as a support system to client teams.
Set up new users for clients in Machinify’s systems.
Maintain system access requirements for client systems to perform inventory management work as necessary.
Perform QA and UAT efforts as necessary.
Other duties as assigned.
What experience you bring (Role Requirements)
2+ years of experience in data production preferred; health industry knowledge and experience is a strong plus.
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
Experience managing multiple clients/projects in a team environment.
Experience independently structuring and executing complex analyses.
What will make you stand out
Payment Integrity experience.
Operational experience in a health plan over a provider.
PMP certification.
What We Offer
Work from anywhere in the US – Machinify is digital‑first.
Top Medical/Dental/Vision offerings.
FSA/HSA plans.
Competitive salary, 401(k) with company match.
Additional health and wellness benefits and perks.
Flexible and trusting environment where you’ll feel empowered to do your best work.
Pay range: $95,000‑$110,000 + Annual Bonus.
Equal Employment Opportunity We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Machinify is an employment‑at‑will employer. We participate in E‑Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at https://www.machinify.com/candidate-privacy-notice/.
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  • New York, New York, United States

Compétences linguistiques

  • English
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