Audiology Technical Support SpecialistSonova Group • New York, New York, United States
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Audiology Technical Support Specialist
Sonova Group
- New York, New York, United States
- New York, New York, United States
À propos
The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting, fitting, and recommending hearing solutions. This role partners closely with providers and consumers to ensure optimal product performance while delivering a high level of customer service and technical expertise. The position plays a critical role in strengthening customer relationships and driving confidence in supported products.
Responsibilities
Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support
Provide hearing aid fitting recommendations, troubleshooting, and product guidance
Build and maintain strong relationships with customers to ensure satisfaction and retention
Proactively identify customer needs and recommend solutions to enhance their experience
Document all customer interactions accurately within CRM systems
Follow up with customers to ensure issues are resolved and service expectations are met
Ensure compliance with company policies and regulatory requirements
Qualifications
Master’s degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)
3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology
Strong technical knowledge of hearing aid software and tools such as NOAH
Excellent communication skills with the ability to support both providers and consumers
Strong problem-solving skills with the ability to work independently in a fast-paced environment
Experience with CRM systems and multi-line phone systems preferred
Bilingual English/Spanish is a strong asset
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Hearing aid discount for employees and family
Internal social recognition platform
This role's pay range is between: $73,000 – 85,000. This role is also commission eligible/bonus eligible.
Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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Compétences linguistiques
- English
Avis aux utilisateurs
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