Azure Virtual Desktop (AVD) Customer EngineerJDA TSG • New York, New York, United States
Azure Virtual Desktop (AVD) Customer Engineer
JDA TSG
- New York, New York, United States
- New York, New York, United States
À propos
What You Will Do
Guide customers through the planning, architecture, and adoption of Azure Virtual Desktop solutions for enterprise‑scale desktop virtualization and RemoteApp delivery.
Lead technical workshops and design sessions focused on AVD host pool strategy, session host planning, application delivery models, and end‑user experience optimization.
Advise customers on pooled and personal host pools, Windows 11 Enterprise multi‑session, full desktop delivery, and RemoteApp scenarios based on workload and persona requirements.
Provide architectural guidance across Azure compute, storage, networking, identity, and security layers to support resilient and well‑governed AVD environments.
Help customers design and operationalize FSLogix profile strategies using Azure Files or Azure NetApp Files, including performance, scalability, and profile‑related troubleshooting considerations.
Support customer migration planning from Citrix, VMware Horizon, Remote Desktop Services (RDS), and traditional physical desktop environments, including readiness assessments, workload suitability, and migration path recommendations.
Advise on identity integration using Microsoft Entra ID, hybrid join scenarios, Active Directory, or Entra Domain Services as appropriate.
Guide customers on securing AVD with Conditional Access, MFA, Zero Trust‑aligned access controls, Microsoft Defender for Endpoint, and Azure networking controls.
Provide recommendations for scaling plans, capacity optimization, and operational health improvements to support long‑term performance and cost efficiency.
Facilitate troubleshooting discussions across sign‑in flows, session initialization, profile issues, app launch behavior, and resource contention, helping customers identify root causes and remediation paths.
Support customers in developing automation approaches, reusable templates, and operational documentation using PowerShell, ARM/Bicep, Azure CLI, and Microsoft‑native tooling.
Collaborate with Microsoft teams, internal stakeholders, and customer contacts to ensure alignment with business goals, platform best practices, and customer success plans.
Key Skills & Technologies
Virtual Desktop & App Delivery: Azure Virtual Desktop, RemoteApp, pooled and personal host pools, Windows 11 Enterprise multi‑session
Profiles & Storage: FSLogix, Azure Files, Azure NetApp Files
Identity & Access: Microsoft Entra ID, Hybrid Join, Active Directory, Entra Domain Services, Conditional Access, MFA
Security & Endpoint: Microsoft Defender for Endpoint, security baselines, Zero Trust access models, Intune collaboration
Azure Infrastructure: Azure Virtual Machines, networking, subnets, NSGs, routing, storage, monitoring
Migration & Modernization: Citrix Virtual Apps and Desktops, VMware Horizon, RDS modernization, Windows 365 positioning
Operations & Automation: Azure Monitor, Log Analytics, Event Viewer, FSLogix diagnostics, PowerShell, ARM, Bicep, Azure CLI
Who You Are
10 – 15 years of experience in virtual desktop infrastructure, endpoint modernization, or Azure infrastructure, with strong hands‑on knowledge of Azure Virtual Desktop in enterprise environments.
Experience guiding customers through AVD architecture, migration strategy, and steady‑state optimization.
Strong understanding of host pools, session hosts, FSLogix, identity‑driven access, and Azure networking fundamentals.
Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.
Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.
Experience with Windows 365, Intune, or infrastructure‑as‑code is a plus.
What We Offer
Healthcare - Comprehensive coverage for you and your family
Employee Assistance Program - Get support when you or your family need it with counseling and coaching
401K with company match
Paid time off
Paid parental leave
Volunteer Day Off
Life insurance - Protect your loved ones and their future
Business travel accident insurance
Posted Salary Range
USD $95,000.00 - USD $110,000.00 /Yr.
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Compétences linguistiques
- English
Avis aux utilisateurs
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