Enterprise Client Success Manager
FINTRX
- New York, New York, United States
- New York, New York, United States
À propos
About The Role We’re looking for a motivated Enterprise Client Success Manager to join our team. This person will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships. The ideal candidate for this role is open to lending a hand in a number of facets of the business. Additional projects may include but will not be limited to addressing support requests from clients, creating and updating Help Center resources, and maintaining inbound chat inquiries from active users. This role would be a great fit for you if you thrive in a dynamic, fast-growing, and high energy environment, and are looking for opportunities to learn and grow.
Responsibilities
Facilitate new client implementation, thoroughly understanding each account’s pain points & use‑case with a custom approach to see to their success
Provide proactive and consultative client support throughout the duration of the client engagement
Identify & add‑on upsells to some of FINTRX’s largest clients
Drive revenue growth for the company
Work with a strong sense of urgency to meet and exceed daily/monthly KPIs and document interactions with clients
Providing additional resources for our client base: including our Knowledge Center, webinars, tutorial videos and other mediums.
Maintain up to date and accurate CRM activity
Requirements
Bachelor's degree in Business, Communications, Finance and/or Economics
4+ years of experience as a customer success manager within a SaaS, Fintech or Financial services company required
Experience within the financial industry strongly preferred
Scrappy, resourceful and a creative problem solver when discovering the business needs of the customer and understanding how FINTRX plugs into the bigger picture
Proficiency in excel, Gsuite, and other related software
Very high attention to detail
Proven Leadership Experience -- a leader, a builder, a visionary
Excellent written and verb and communication skills
Candidate must be able to work EST business hours
Benefits
Competitive annual salary + bonus
Unlimited Paid Time Off
401k retirement savings plan
Health, dental & vision insurance
Remote work environment*
In addition to our competitive compensation package, we offer a highly motivated, growing and supportive environment with the opportunity to work alongside many other highly talented professionals. We strive to continually build on our evolving culture - which is built on innovation, drive, and top tier product creation on behalf of our global client base.
FINTRX does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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Compétences linguistiques
- English
Avis aux utilisateurs
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