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Commercial Collection Manager (Remote)
American Financial Management, Inc.
- Rosemont, California, United States
- Rosemont, California, United States
À propos
AFM is looking for a highly motivated and detail-oriented Collection Manager to join our team. The ideal candidate will be responsible for managing a team of agents, ensuring both internal and client work standards are met, facilitating ongoing development, and exceeding assigned revenue targets.
Location 100% Remote
Skills Strong written, verbal, listening and communications skills Problem solving and negotiation skills General computer skills with the ability to type Thrives working in a fast-paced environment Ability to foster a balanced environment of motivation and accountability
Key Responsibilities Ensure both internal and client work standards are met Monitor agent work efforts throughout the day; proactively address & resolve deficiencies Interpret KPI’s and provide ongoing training and development Audit account-level activity and provide constructive feedback and instruction Evaluate calls to ensure compliance and negotiation effectiveness Meet and exceed monthly recovery goals
Qualifications Experience leading a third-party collection team of 10-20 agents Proven track record of exceeding revenue goals in a third-party collection environment Ability to interpret and leverage performance reports and KPI data
Benefits Competitive salary and performance-based bonuses Health, dental, and vision insurance Flexible paid time off and holidays Life insurance AD&D insurance 401K
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Compétences linguistiques
- English
Avis aux utilisateurs
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