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SaaS Customer Success Manager
Brambles
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
À propos
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Key Responsibilities May Include:
Lead customer onboarding and training activities, ensuring smooth deployment and effective early engagement with digital solutions.
Develop customer success plans with clear goals, milestones, and value measures, maintaining regular touchpoints to support customer outcomes.
Monitor customer usage, engagement, and adoption metrics to identify risks and take proactive action to protect retention and maximise value.
Gather customer feedback and insights, sharing trends and needs with product, support, and commercial teams to influence product improvements and future enhancements.
Support customer advocacy efforts by capturing success stories, fostering champions, and contributing to retailer engagement initiatives.
Collaborate with implementation, sales, and product teams to ensure seamless customer experience and alignment on customer priorities.
Assist
Compétences linguistiques
- English
Avis aux utilisateurs
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