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AV Support Technician (Onsite - Backend Support) - Level 1
AVI-SPL
- United States
- United States
À propos
This position is for remote assistance (but stationed at the client's headquarters in Indianapolis, IN) and is responsible for collaborating with our client's management team and other company employees to deliver an array of customer service focusing on post integration and installation assistance in conference rooms. Essential duties and responsibilities include knowledge of Logitech, Microsoft Teams Rooms, Rally Cameras, Intel Unite, and other videoconference applications. Knowledge of Crestron Toolbox and Crestron Remote, Windows 10 RDP preferred. Basic knowledge of MS Intune and MS Teams Admin Center and Biamp Tesira SW preferred. Familiar with MS MTR Flex and TAP systems is a plus. Exceptional knowledge and experience with MS Teams and MS Teams Live Direct end user support on the operation and use of collaboration tools. Provide remote assistance and training to end users in the operation of AV systems user controls. Perform routine remote maintenance checks & services on AV systems. Perform remote basic troubleshooting on AV systems for break fix resolutions. Operate and test daily functionality of all AV and integrated conference rooms. Perform routine remote testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays. Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer. Troubleshoot AV/V problems last minute as required as well as non-critical situations. Assist with company meetings/functions that require use of AV infrastructure (audio video conferencing webcasting visual display or projection and control system (AMX Crestron) operations. Interact with client Customer Help Desk ticketing system to respond to end user requests. Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design. Responsible for escalating all "next level" break fix issues to their manager for resolution. Perform remote testing for local and regional offices. Other duties assigned as needed.
Compétences linguistiques
- English
Avis aux utilisateurs
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