Medical Office Assistant

Midtown Medical Center is a modern, patient-centered family medicine and walk-in clinic located in the heart of Kitchener-Waterloo. We combine evidence-based care with efficient, technology-enabled systems to deliver high-quality service to every patient. This allows us to streamline workflows, reduce administrative burden, and help our team focus on what matters most — excellent patient care.

We're looking for a Medical Office Assistant (MOA) / Clinical Assistant to join our growing team. This role would either begin with a flexible part-time schedule in April 2026 with a transition to full-time in summer 2026, or could begin as a full time role in April 2026 for the right candidate

It's an ideal position for someone who is interested in pursuing a professional career in medicine, nursing, or another healthcare field, and wants to gain meaningful, hands-on experience in a supportive environment. Students and those with limited experience will be considered, as our preference is finding someone with the right personality and work ethic.

Compensation: $22–$27 per hour (based on experience)
Schedule: Weekdays 9am-6pm
Professional Development: Ongoing mentorship and a detailed reference letter provided for future academic or professional applications

Key Responsibilities

1. Patient Reception & Coordination

• Greet patients in a friendly, professional manner and make them feel welcome
• Check in patients, verify health card and demographic information, and update records as needed
• Schedule and manage appointments using OSCAR Pro EMR
• Monitor the waiting area and coordinate patient flow to minimize wait times
• Handle phone calls, voicemails, and emails with courtesy and efficiency

2. Clinical Support

• Prepare exam rooms and assist physicians during procedures
• Record vital signs and patient intake information when appropriate
• Disinfect rooms between patients
• Monitor vaccine fridge temperatures and maintain daily logs
• Ensure supplies are stocked and ready for daily use

3. Administrative & Documentation Tasks

• Update patient records and manage forms, requisitions, and referrals within OSCAR Pro
• Support physicians with chart preparation and daily schedule coordination
• Assist with OHIP billing reconciliation and simple accounting or inventory entries as needed

4. Communication & Teamwork

• Liaise with patients, pharmacies, laboratories, and other healthcare professionals
• Communicate results, instructions, or appointment details as directed by the physician
• Uphold the clinic's standards of confidentiality, professionalism, and patient care

5. Office Organization & Supplies

• Monitor and order medical and office supplies, including vaccines and disposables
• Maintain a tidy, well-organized front desk and workspace
• Assist with opening/closing procedures and ensure smooth daily operations

Qualifications

• Familiarity with OSCAR EMR is an asset
• Strong communication, organization, and multitasking skills
• Ability to remain calm and professional in a fast-paced environment

Why Join Midtown Medical Center

• Supportive, team-oriented work environment
• Flexible hours that accommodate student or academic schedules
• Exposure to real-world medical workflows, documentation, and patient interaction
• Mentorship from experienced family physicians
• Detailed reference letter and professional endorsement for future medical, nursing, or professional school applications

Job Type: Part-time

Pay: $22.00-$27.00 per hour

Expected hours: No less than 20 per week

Work Location: In person