Student Records Specialist

About California Intercontinental University (CIU)

California Intercontinental University (CIU) is an accredited online university with students and alumni in over 50 countries. Recognized by Inc. Magazine as one of the Best Workplaces of 2023, CIU empowers professionals worldwide through high-quality business and leadership-focused programs.

Why Join CIU?

• Teach a global student community
• 100% remote work-from-anywhere
• 4-day work week for better balance
• Competitive benefits + professional growth

Job Title:Student Records SpecialistReports To:University Registrar (or Associate Registrar)Supervises:N/AJob Type:Full-TimeLocation:RemoteJob Summary

The Student Records Specialist at California Intercontinental University is an essential administrative role responsible for supporting the accurate maintenance, security, and integrity of all student academic records. This position works closely with the Registrar's Office to ensure data quality, compliance with federal regulations (specifically FERPA), and the timely processing of critical student administrative actions within the Student Information System (SIS).

Duties and ResponsibilitiesRecords Management and Data Integrity

• Data Entry and Maintenance: Maintain and update student academic records in the Student Information System (SIS).
• Process Management: Process changes to student data, including name changes, program changes, demographic updates, and enrollment status adjustments.
• Accuracy Checks: Monitor data accuracy within term registration, class schedules, and student accounts.
• Audits and Clean-up: Participate in audits, data clean-up projects, and accuracy checks of student information to ensure high data quality.
• Verifications: Support the accurate and timely processing of enrollment verifications and academic standing updates.

Student and Staff Support

• Front-line Support: Provide front-line administrative support for students, faculty, and staff via email, phone, and virtual interactions regarding student records.
• Registration Assistance: Assist students with registration questions, add/drop requests, and troubleshooting registration issues.
• Issue Resolution: Resolve routine records issues promptly and efficiently, and elevate complex situations or policy interpretation questions to the Registrar as needed.

Compliance and Security

• FERPA Compliance: Ensure the confidentiality and security of student records in strict alignment with FERPA (Family Educational Rights and Privacy Act) and institutional policy.
• Policy Application: Apply institutional policies and procedures consistently when processing records and student requests.

Minimum Requirements

• Education: A bachelor's degree in a related field, such as education, business administration, or a related discipline, provides foundational knowledge relevant to academic administration.
• Experience: 1-2 years of relevant work experience in academic administration or a related field, including experience in student records management, scheduling, and course registration, demonstrating familiarity with Registrar functions.
• Technical Proficiency: Familiarity with student information systems (SIS), database management, and other relevant software applications, enabling efficient management of student records and registration processes.
• Communication: Strong communication skills, both written and verbal, are essential for effective communication with students, faculty, and other stakeholders.
• Analysis and Compliance: Ability to analyze data, interpret policies, and make decisions in accordance with regulations and standards, ensuring compliance and accuracy in registrar operations.

Job Type: Full-time

Pay: From $25.00 per hour

Work Location: In person