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Manager, Global Service Operation Systems & AnalyticsSmith & NephewLondon, England, United Kingdom

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Manager, Global Service Operation Systems & Analytics

Smith & Nephew
  • GB
    London, England, United Kingdom
  • GB
    London, England, United Kingdom

À propos

**Life. Unlimited.** At Smith+Nephew we design and manufacture technology that takes the limits off living.The role partners closely with **Service Operations, IT, Supply Chain, Finance, and regional service leaders** to align business needs with system capabilities.**Service Systems & ERP Leadership*** Lead global governance and continuous improvement of service ERP and CRM systems, including ServiceMax.* Drive global ServiceMax implementation and enhancements in partnership with IT.* Standardize global service administrative processes to improve scalability, consistency, and efficiency.* Act as the primary business interface and tester for ERP/CRM enhancements and releases.* Own global data quality, install base governance, and resolution of system issues.**Service Inventory Forecasting & Management*** Lead spare parts and finished goods forecasting activities to improve accuracy and service continuity.* Oversee global service inventory to balance customer uptime, cost, and working capital.* Optimize and standardize global service ordering and supply processes.* Partner with Supply Chain and Operations on service planning and cross-regional stock allocation.* Ensure spare parts pricing accuracy and governance in ERP systems.**Analytics, KPIs & Business Insights*** Own global service operations reporting cadence and KPI governance.* Design and deploy global service dashboards and performance tracking.* Deliver executive-level insights on operational performance, demand, cost, and margin.* Partner with Finance on service cost and margin analytics.* Leverage **ServiceMax, Excel, Power BI, and PowerPoint** to support strategic and operational decisions.* Bachelor’s degree required.* **8+ years** of experience in global or regional service operations and analytics (medical devices or regulated industries preferred).* Strong hands-on experience with **ServiceMax** and ERP-based service environments.* Proven expertise in operational analytics and cross-functional problem solving.* Strong leadership, stakeholder management, and communication skills.* Advanced proficiency in **Excel and Power BI**.* Native or bilingual proficiency in **English**.***You. Unlimited.***
***We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.***
**Inclusion and Belonging:** Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our
on our website www.smith-nephew.com
**Your Future:** Generous annual bonus and pension schemes, Save As You Earn share options
**Work/Life Balance:** Flexible vacation and time off, paid holidays and paid volunteering hours so we can give back to our communities
**Your Wellbeing:** Private health and dental plans, healthcare cash plans, income protection, life assurance and much more
**Flexibility:** Hybrid working model (for most professional roles)
**Training:** Hands-on, team-customised, mentorship
**Extra Perks:** Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and many other employee discounts**Smith+Nephew** is committed to societal good through investments in people and patients, emphasizing inclusion, generous financial benefits, work-life balance, wellbeing programs, flexible hybrid work, tailored training, and various employee perks such as discounts and health plans.# #LI-KK1 #RemoteStay connected by joining our .We're more than just a company - we're a community! Follow us on
to see how we support and empower our employees and patients every day.
Check us out on
for a glimpse behind the scenes and a sneak peek into **You. Unlimited.**, life, culture, and benefits at S+N.Explore our
and learn more about our mission, our team, and the opportunities we offer.Stay connected by joining our .We're more than just a company - we're a community! Follow us on
to see how we support and empower our employees and patients every day.
Check us out on
for a glimpse behind the scenes and a sneak peek into **You. Unlimited.**, life, culture, and benefits at S+N.Stay connected by joining our .We're more than just a company - we're a community! Follow us on
to see how we support and empower our employees and patients every day.
Check us out on
for a glimpse behind the scenes and a sneak peek into **You. Unlimited.**, life, culture, and benefits at S+N.Explore our
and learn more about our mission, our team, and the opportunities we offer.Stay connected by joining our .We're more than just a company - we're a community! Follow us on
to see how we support and empower our employees and patients every day.
Check us out on
for a glimpse behind the scenes and a sneak peek into **You. Unlimited.**, life, culture, and benefits at S+N.Explore our
and learn more about our mission, our team, and the opportunities we offer.The **Manager, Global Service Operations Systems & Analytics** leads the governance, optimization, and continuous improvement of global service operations systems, data, and analytics. This role enables scalable, standardized service operations across direct and distributor markets and drives ERP and **ServiceMax** excellence, data-driven decision-making, operational efficiency, and service margin optimization.Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. #J-18808-Ljbffr
  • London, England, United Kingdom

Compétences linguistiques

  • English
Avis aux utilisateurs

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