Customer Service Representative I

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Insurance Solutions

Why Consider This Job Opportunity

• Salary up to $22 per hour
• Opportunity for career advancement and growth within the organization
• Hybrid work option available for flexibility
• Supportive and inclusive workplace culture promoting diversity and equity
• On-the-job training and coaching by seasoned insurance professionals
• Generous benefits package including medical, dental, vision, and 401k with company match

What To Expect (Job Responsibilities)

• Provide customer service and support to agents and carriers via phone, email, or chat in a high call volume environment
• Answer incoming calls with a positive and service-oriented attitude to ensure customer satisfaction
• Maintain knowledge of client products, services, and promotions to effectively assist customers
• Document customer information and communications in the CRM system
• Collaborate with team members and other departments to ensure timely completion of tasks

What Is Required (Qualifications)

• High school graduate or equivalent education
• Minimum of 1 year of customer service experience
• Excellent written and verbal communication skills
• Strong organizational skills and detail-oriented approach
• Proficiency in Microsoft Office and comfort with learning new software

How To Stand Out (Preferred Qualifications)

• Experience in the insurance industry or related fields
• Ability to handle high call volumes while maintaining a positive demeanor
• Strong time management skills and a proactive attitude

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."