Junior Customer Solution Specialist - France

Junior Customer Solution Specialist - France

France

As a Junior Customer Solution Specialist at Zucchetti France, you will be responsible for actively driving and managing the IT evaluation stage of the sales process, working in conjunction with the sales team to troubleshoot and solve software and hardware issues.

Do you have an attitude towards problem solving? Are you interested in working in an international environment?

If you are eager to work with challenging issues and with the latest technologies and innovations, you are the right person to complete our team, contributing to the maintenance of Zucchetti’s products and evolution.

Workplace will be our office in Gennevilliers (FR).

We offer:

• Opportunity to gain international business experience
• Learning path to improve your hard and soft skills
• Full-time job, with flexible working hours and informal environment
• Comfortable, friendly, and supportive working atmosphere
• Possibility for personal and professional growth within a stable environment

Your responsibilities:

• Identify customers' needs and define technical requirements
• Enhance solutions’ compliance with legal regulations
• Configure, install, and operate corporate software solutions
• Gain and maintain a high level of expertise on corporate software solutions
• Support the team (project managers and sales managers) in the pre-sales step, by preparing and delivering demos and presentations
• 1st and 2nd level support
• Manage and monitor the internal hosting
• Master’s degree in Computer Science or equivalent combination of technical education and work experience (Project Management Support internship or first work experience)
• Experience with database administration (MS-SQL & Oracle, CouchDB, NoSQL)
• Knowledge on network and security (TCP/UDP, NAT, firewall, SSL, ...)
• Knowledge of standard architectures, solutions and protocols (3-tiers, client/server, REST/SOAP API, JSON/XML, load balancing/fallback...)
• Able to analyse problems and develop innovative solutions, by exploiting new opportunities in order to reach the targeted goals
• Able to integrate customer requests with the organizational and technical requirements, by directing the activities towards satisfying customers’ needs
• Demonstrate high level of self-motivation and team spirit
• Possess excellent written and verbal skills in French and good in English, other languages are optional
• Basic knowledge of application development (C# .NET & JS) and software lifecycle (VCS, CI/CD, …)

#J-18808-Ljbffr