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Sales CoordinatorFairmont • Dallas, Texas, United States
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Sales Coordinator

Fairmont
  • US
    Dallas, Texas, United States
  • US
    Dallas, Texas, United States
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About

Anticipating guest needs, and solicitation of business while assisting to control expenditures. Provide clerical/administrative support for the Sales & Marketing Department, including typing, computer input, filing, answering telephones, and printing reports. Other responsibilities include:
Approach all encounters with guests and employees in a friendly, service oriented manner
Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working
Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence
Control purchase orders and check requests
Administer daily, monthly, quarterly, and annual sales reports
Update and optimize the hotel’s content across all online channels
Develop email marketing campaigns for Rooms, Food & Beverage, and other outlets in line with the CRM strategy and corporate guidelines
Provide creative ideas and best practices for content marketing and social media
Deliver monthly and quarterly reports on web performance
Monitor and reply to online reviews
Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations
Provide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant manner
Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation
Assist the Sales & Catering teams with the preparation of contracts, proposals and addendums
Take booking inquiry information via phone or email and prepare proper paperwork
Ensure that all arrangements, including upgrades and amenities, are handled properly
Coordinate with other departments through verbal and written instructions
Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system
Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues
Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
Qualifications
Degree in Marketing, Business, Hospitality Management, or a related field an asset
Understanding of current digital marketing concepts, strategy and best practices an asset
1-2 years administrative support experience preferred
Previous experience within hotel sales an asset
At least one year of progressive experience in a hotel or related field required
Is technologically savvy, with a working knowledge of Opera S&C preferred
Proven proficiency in Microsoft Office applications required
Excellent communication skills, both written and verbal required
Highly responsible & reliable
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must be able to work with and understand financial information and data, and basic arithmetic function
Additional Information What’s in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary Shift Meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academy designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
Career development opportunities with national and international promotion opportunities
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  • Dallas, Texas, United States

Languages

  • English
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