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- Harrisburg, Pennsylvania, United States
- Harrisburg, Pennsylvania, United States
About
The Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales.
Essential Duties/Accountabilities- Develop customer relationships by providing exceptional customer service with incoming customer communication.
- Assist in resolving customer relations problems with both dealers and end users.
- Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business.
- Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates.
- Use sales and account management processes to consult with customers to increase their knowledge of our products and programs.
- Communicate effectively both externally and internally.
- Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events.
- Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.
- Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services.
- Attend, when necessary, training classes to acquire the skills to meet our customers' needs and expectations and to keep abreast with technical developments and changes in product lines.
- Other duties assigned.
- High School diploma required
- Knowledge of HVACR terminology and HVACR product knowledge is a plus.
- Demonstrated performance history in sales & new market development.
- Proven success in meeting sales goals with ability to analyze and interpret sales and market data.
- Solid business/ problem solving skills with the focus on customer service (internally and externally)
- Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, Salesforce and other web based applications
- Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
- Excellent customer service mindset with the ability to develop long term relationships.
- Excellent analytical aptitude with a proven ability to analyze/interpret data.
- Strong and creative sourcing ideas. The ability to conduct consultative sales presentations.
- Ability to work independently and in a team environment.
- Proactively seeks continuous process and service improvements.
- The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl.
- Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to adjust focus.
Languages
- English
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