Job Opportunities

Das hoch in den Bergen im Herzen der Schweiz gelegene Kempinski Palace Engelberg wird bald bereit sein, seine ersten Gäste zu begrüßen. Mit einer einzigartigen Mischung aus erfrischender Schweizer Gastfreundschaft, warmherzigen Fünf-Sterne-Luxus-Service und einer Fülle von Aktivitäten ist das Kempinski Palace Engelberg ein Ort, an dem Erinnerungen geweckt werden.

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever losing sight of its traditions and European heritage. Its spacious resorts and stylish city and wellness hotels reflect a distinctive and unique character, designed especially for guests who appreciate 5-star service and luxury during their business or leisure travels.

Overall Objectives:

The job of Assistant Food & Beverage Manager is executed satisfactorily when:

• All rules & regulations are strictly established and adhered within the hotel including hotel's policy on fire and safety as well as hygiene regulations including HACCP.
• The sales are driven to full potential in specific outlets as appointed by Food & Beverage Head of Department.
• All costs are in line with sales without compromising quality, i.e. minimum 85% score.
• The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
• The employee is ready to assume the position of Food & Beverage Head of Department in Kempinski Hotel Palace Engelberg.

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities.
The Assistant Food & Beverage Manager is responsible of the following Talent Development tasks for their department:

• Support and implement new Talent Development initiatives.
• Identify internal and external talents* that match Kempinski's DNA values.
• Support in growing talent in order to present candidates in quarterly Talent Transfer Calls.
• Take the time to meet all new Food & Beverage employees.
• Support Food & Beverage Head of Department in conducting yearly performance appraisal TTTT and give employees regular feedback on their job performance.

*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage products and services.
• Oversee the operations of the outlets appointed by the Food & Beverage Head of Department.
• Assist in preparing/consolidating the yearly budget for the department.
• Assist in preparing the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
• Manage the consolidated inventory of Food & Beverage department.
• Attend and actively contribute to all relevant staff meetings and hotel trainings.
• Conduct daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
• Attend or conduct (in the absence of the Food & Beverage Head of Department) daily or weekly Food & Beverage meetings.
• Review and update all departmental operations manuals annually.
• Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Monitor and constantly improve quality and guest satisfaction with the given tools.
• Assist handling guest complaints.
• Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
• Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
• Follow the local and global food & beverage trends.
• Ensure that all managers plan and implement effective training programs in the appointed outlets.
• Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
• Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department.

• Live and work in the heart of the Swiss Alps
• A wide range of career opportunities
• A pleasant work environment in a young and dynamic team
• International career prospects and opportunities for growth
• Excellent employee benefits, including access to all Kempinski hotels
• A varied menu at our staff restaurant
• Free Wi-Fi and parking

NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA.
EXPERIENCE: To fill the position, the following is required: Minimum two 2 years in F&B management role, preferably including experience in a successful stand alone food & beverage operation.
LANGUAGE: Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills
• English – excellent oral and written skills
• Additional language - beneficial

COMPETENCIES:

• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors. Ability to identify and delegate tasks effectively.
• Excellent organisational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organised manner.