ICT Application Manager

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better - since 1896.

Are you looking for an exciting opportunity to join our team? We are looking for an ICT Application Manager to join our Swiss Customer Services Team. As the first point of contact for our external customers, you will help them overcome their daily challenges in accordance with service agreements.

What will your day/week look like with us?

1. Independently solving all issues related to our software/application servers by the customer (Remote) or in the Cloud (SaaS solution), and involve the necessary specialists if needed, to resolve problems within the agreed Service Level Agreements.
2. Conduct root cause analyses and ensure problem resolution in your area of responsibility.
3. You will manage communication issues in collaboration with the Hardware Support Team.
4. You will work very closely with the Hardware Support Team especially in cases where the root cause is unclear.
5. Ensure proper information flow internally between different Support Levels and externally to our customers.
6. Be responsible for the implementation of services in the After-Sales Phase on behalf of our customers.
7. Ensure a smooth flow in projects with the customer (Software-Updates / Upgrades).
8. In large projects, support engineers in solving challenging problems.
9. Contribute to the continuous development of the service offering in collaboration with Product Management, Service Design, and the Service Delivery Department.

How will you succeed with us?

1. Completed technical or IT education, e.g., Bachelor of Science, technician, IT specialist EFZ, or an equivalent qualification.
2. Demonstrated experience in a similar role or in the field of technical customer support.
3. Experience with telecommunications technologies and/or measuring devices is desirable.
4. Solution-oriented, with the ability to identify the cause of a problem and find an effective solution.
5. Have a structured and systematic working approach.
6. Fluent communication in spoken and written German and English is required, and French is a plus.
7. Confident and trustworthy personality with customer and service orientation, who enjoys working in a dynamic team.
8. Experience in dealing with various interest groups.

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

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