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About
Visa : USC, GC
This is onsite from day-1 ( Need only local candidates )
Description :
Job Description:
Key Responsibilities:
Technical Support:
Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network issues. Ticket Management:
Log, track, and manage support requests using a ticketing system, ensuring timely resolution and communication with users. Troubleshooting:
Identify and troubleshoot technical problems, escalating complex issues to higher-level support teams when necessary. User Assistance:
Assist users with software installations, configurations, and updates, as well as provide guidance on IT policies and procedures. Documentation:
Maintain accurate records of support activities, solutions, and user interactions for future reference and reporting. Customer Service:
Deliver excellent customer service by maintaining a professional and helpful demeanor, ensuring user satisfaction. Qualifications:
Education:
A high school diploma or equivalent is typically required; an associate's or bachelor's degree in IT or a related field is preferred. Technical Skills:
Proficiency in operating systems (Windows, macOS), office productivity software, and basic networking concepts. Problem-Solving:
Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues. Communication:
Excellent verbal and written communication skills to interact with users and document support activities. Experience:
Previous experience in a helpdesk or technical support role is advantageous. Certifications:
Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are beneficial.
Nice-to-have skills
- Hardware
- MacOS
- Networking
- Windows
Work experience
- Desktop Support
Languages
- English
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