Desktop Analyst

Hands on experience as deskside/Onsite support/local IT engineer.

Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills

Knowledge of Network Equipments/Devices

Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)

Strong desktop support knowledge including hardware, software, and networking concepts

- To take ownership of user problems and be proactive when dealing with user issues

- To log all calls on the call logging system

- Respond to enquiries from staff and help them resolve any hardware or software problems

- Maintain a log of any software or hardware problems detected

- Support users in the use of Computer equipment by providing necessary training and advice

- Administer Hardware maintenance for all desktop IT equipment

- Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges

- To allocate more complex support issues to the IT Manager

Job Type: Full-time

Pay: $36,000.00 - $42,000.00 per year

Benefits:
* 401(k)
* Health insurance
* Paid time off
Schedule:
* 8 hour shift



Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)

Work Location: In person