Technical Account Manager
Framework Ventures
- New York, New York, United States
- New York, New York, United States
About
Responsibilities Reporting to the TAM Manager, you will:
Manage and drive satisfactory resolution of customers’ technical support and infrastructure issues based on Zscaler products and technologies
Manage implementation and consulting projects, where you would implement Zscaler web and email solutions for customers or service providers
Be expected to be available to be on call when contacted by premium support customers for P0/P1 customer‑impacting issues during non‑operational hours
Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler
Update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction
Minimum Qualifications
5+ years of experience in implementing/ supporting web security and email security solutions
Experience establishing communication and engagement with clients
In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required
Preferred Qualifications
Basic Shell Scripting/Programming Experience (bash, Perl, etc.)
SQL experience
Understanding of various routing and switching architectures (Cisco, Juniper, etc.)
At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In‑office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, and local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.
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Languages
- English
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