Software Application Support EngineerSprezzatura • New York, New York, United States
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Software Application Support Engineer
Sprezzatura
- New York, New York, United States
- New York, New York, United States
About
Location: Remote (in the U.S.)
Other Considerations: U.S. Citizen or Permanent Resident (Required)
This position is contingent upon contract award.
Position Summary We are seeking a highly skilled Software Application Support Engineer to support enterprise applications for the U.S. Department of Veterans Affairs. In this role, you will provide operational and technical support for mission‑critical applications that enable essential services for Veterans, clinicians, and VA staff.
Responsibilities
Application Support & Incident Management: Provide Tier 2 and Tier 3 technical support for enterprise applications, diagnosing and resolving application issues while ensuring minimal service disruption.
System Monitoring & Performance Management: Monitor application performance, logs, and system metrics to proactively identify issues and implement solutions that maintain high system availability and reliability.
Troubleshooting & Root Cause Analysis: Investigate application errors, performance issues, and integration failures to identify root causes and implement corrective actions.
Production Support Operations: Support production environments by managing application deployments, configuration updates, and operational maintenance activities.
Collaboration with Development Teams: Work closely with developers, architects, and DevSecOps teams to troubleshoot defects, validate fixes, and ensure smooth deployment of application updates.
Incident & Problem Management Processes: Participate in incident response activities and support problem management processes to prevent recurring issues and improve system stability.
Documentation & Knowledge Management: Maintain technical documentation including troubleshooting guides, support procedures, system configurations, and knowledge base articles.
Change & Release Support: Assist with application releases and changes, ensuring proper testing, validation, and coordination across environments.
Security & Compliance Support: Ensure application support activities align with federal security policies, operational procedures, and system compliance requirements.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience supporting enterprise software applications in production environments.
Experience troubleshooting application issues across web applications, APIs, and backend services.
Strong understanding of application architecture, system integrations, and database interactions.
Experience analyzing application logs, system metrics, and monitoring tools to diagnose issues.
Proficiency with SQL and relational databases.
Familiarity with Linux or Windows server environments.
Experience supporting applications in cloud or hybrid infrastructure environments.
Knowledge of incident management and service management processes.
Experience working within Agile or DevOps development environments.
Familiarity with version control systems such as Git.
Strong analytical, troubleshooting, and problem‑solving skills.
Working Conditions Standard business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting.
Benefits
Medical, Dental, and Vision.
Health Savings Account (when enrolled in eligible plan) with company contribution.
Company paid Life, Accidental Death, Short‑term & Long‑term Disability.
Voluntary Accident, Hospital Indemnity, & Critical Care Insurance.
Voluntary Medical & Dependent Care Flexible Spending Accounts.
Accrued Paid Time Off & Company Paid Holidays.
401(k) Retirement Plan with company match.
Work Authorization Sprezzatura participates in E‑Verify and will provide the federal government with your I‑9 information to confirm that you are authorized to work in the U.S.
EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.
This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.
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Languages
- English
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